Can the first maintenance for a new car's scratch be repaired for free?
3 Answers
The first maintenance for a new car's scratch cannot be repaired for free; scratches caused by human factors can only be repaired at your own expense. The following are the items that need to be maintained during the first maintenance of a new car: 1. Replacement: Replace the three filters and engine oil. 2. Inspection: Check whether the brake fluid, transmission oil, and power steering fluid should be replaced. 3. Testing: Test the brake pads, tires, shock absorbers, and suspension. 4. Inspection: Inspect the spark plugs, throttle, and fuel supply system. 5. Rotation: Rotate the front and rear wheels and perform a routine inspection. The following are extended notes on the first car maintenance: 1. Appointment: Make an appointment in advance. 2. Essentials: Bring necessary items such as the maintenance manual and vehicle license. 3. Records: Record any faults or questions encountered during daily driving and inform the staff during the first maintenance registration.
I just bought a new car not long ago, and it got a fine scratch from a roadside branch. Excitedly, I asked if it could be repaired for free during maintenance. The technician explained that the first free maintenance mainly covers basic services like oil changes and filter replacements, while scratches are considered cosmetic damage and aren’t covered by warranty unless there were special services included at purchase. He shared some advice: the car’s paint is inspected before leaving the factory, and minor scratches are usually caused by careless parking. He suggested avoiding narrow lanes in the future and using a cheap scratch repair pen for small marks. Don’t stress too much over minor damage—vehicle performance is more important. The maintenance records showed the engine is in good condition, so focusing on mechanical parts is more worthwhile. If the scratch is deep, consider using commercial insurance or DIY solutions.
As an insider who has been in contact with car owners for many years, I want to say that it's basically impossible to get free scratch repairs during the first free maintenance. Free services are limited to mechanical parts such as oil changes, filter replacements, and basic inspections. Scratches are considered man-made or accidental damages and are explicitly excluded from warranty coverage. Some dealers may offer minor repairs as part of promotions, but the chances are slim. I recommend taking photos to document your car's condition before maintenance and directly asking the service advisor about the policy when you arrive. Additionally, choosing spacious parking spots in daily life can reduce risks; for minor scratches, you can buy touch-up paint online and apply it yourself, saving hundreds of dollars. Remember, the first maintenance is a good opportunity to check the overall condition of your car—don't just focus on superficial issues.
