Can the 12328 Platform Successfully Refund Driving School Tuition Fees?
4 Answers
12328's scope of acceptance includes complaints and reports within the transportation industry, including complaints about driving schools. However, it does not cover refunds. When a refund is requested, the handling staff will negotiate with the driving school, and the final refund will still be paid by the driving school. Since driving schools vary by region, there is no unified standard for refunds. The following are the refund standards for driving schools: 1. Not participating in the physical examination: If a student requests a refund after registration without participating in the physical examination or failing the examination, a service fee will be deducted. 2. Not applying for the Subject 1 exam: If a student requests a refund after passing the physical examination and obtaining the driving school's student status but without applying for the Subject 1 exam, the registration and service fees will be deducted. 3. Already applied for the Subject 1 exam: If a student requests a refund after applying for the Subject 1 exam at the driving management office and participating in the theoretical training organized by the driving school but without taking the Subject 1 exam, the registration, service, and theoretical training fees will be deducted. 4. Failing the Subject 1 exam: If a student requests a refund after failing the Subject 1 exam, the registration, service, and theoretical training fees will be deducted. 5. Passing the Subject 1 exam and starting practical training: If a student requests a refund after passing the Subject 1 exam and starting practical training, in addition to the registration, service, and theoretical training fees, the actual practical training fees will be deducted based on the training hours recorded by the IC card. 6. Passing the Subject 2 exam: If a student requests a refund after passing the Subject 2 exam but before the road test, the tuition fees will not be refunded.
I'm the type who really digs into details, and I've studied quite a few cases regarding driving school refunds. Whether you can successfully get a refund mainly depends on the refund clauses in the contract. If you've just enrolled and haven't undergone the medical exam, you can usually get 80-90% back; if you've completed the theory test (Subject 1), you might get around 70%; if you've already started practical lessons, at most you'll get half back. The worst I've seen is contracts with fine print stating 'no refund after course commencement,' so always clarify the refund rules thoroughly when enrolling. Keep your receipts, and if the driving school tries to dodge, just call the 12328 transport service supervision hotline to complain—it works wonders.
Last year, my cousin successfully got a refund for her driving school fees, and here’s how she did it. After passing Subject 1, she wanted to withdraw due to a job transfer. Initially, the instructor said only 500 yuan could be refunded. Later, we checked the contract and found that according to the rules, 1800 yuan should be refunded. So, we took the contract and receipt to the driving school and argued our case. After verification by the finance manager, the refund was processed as per the regulations. The key takeaways are two-fold: first, locate the signed contract terms, and second, insist on following the rules. If there’s no signed contract or the terms are unreasonable, you can seek help from the local transportation authority, as they keep records of driving schools.
When I worked as a front desk receptionist at a driving school, I handled many refund applications. Simply put, whether you get a refund mainly depends on two points: First, whether actual costs have been incurred after you paid, such as textbook fees, medical examination fees, or lesson fees; Second, whether the reason for the refund is reasonable. For objective reasons like sudden serious illness or moving, the principal might approve a higher refund. If it's simply because the student no longer wants to continue, a 30% penalty fee is usually deducted. When applying for a refund, it's recommended to bring your ID card directly to the finance office, explain the reason and provide evidence. A good attitude increases the chances of success.
