Can scratches on a rental car be handled?
1 Answers
If there are scratches on a rental car, regardless of their size, they must be reported when returning the vehicle. This is because the rental agreement contains numerous relevant clauses, including provisions where the user assumes all responsibility and costs for concealing accidents or vehicle damage. Therefore, if a rental car is scratched, it should be reported promptly. If the damage falls within the platform's deductible range, the user is generally not required to compensate. The amount of compensation depends on the severity of the scratches. After causing scratches on a rental car, the renter should immediately contact the rental company to file an insurance claim, with the repair costs covered by the insurance company. However, the renter will need to pay the floating amount of the car insurance for the following year, as well as any downtime fees incurred during the repair process. If a more serious incident occurs, such as a traffic accident, the car will be classified as an accident vehicle, and the renter will also be responsible for the depreciation cost of the car. In the case of a traffic accident involving a scratch, a traffic police accident liability determination certificate is required to define who is at fault. If the other party is at fault, they should be required to repair the vehicle to its original condition. If the renter is at fault, they need to contact the rental company for assistance in handling the matter, and the at-fault party can proceed with the insurance claim process. However, other agreements between the renter and the rental company will depend on the terms specified in the car rental contract.
