Can scratches on a new car be repaired for free during the first maintenance?
2 Answers
Scratches on a new car cannot be repaired for free during the first maintenance; man-made scratches can only be repaired at your own expense. Below are the specific details of the first maintenance items: 1. Engine system: Replace the engine oil and oil filter. Check if all lubricants in the engine compartment are sufficient and if related components are loose. 2. Lighting system: Check if the lighting system is functioning properly. 3. Vehicle tires: Check if the vehicle tires show excessive wear. 4. Shock absorbers: Check if the shock absorbers are leaking oil. 5. Vehicle chassis: Check if the vehicle chassis has any scratches, damages, looseness, or rust issues.
I want to say that I accidentally scratched my new car shortly after buying it last year, which made me feel quite upset. When I went for the first free maintenance service, I thought they could fix the scratch at the same time, but the staff at the 4S store directly said no. They explained that the first maintenance usually includes free oil changes, brake checks, and light inspections for mechanical parts, but body damage repairs are additional paid services unless there was a special agreement or promotional activity included when purchasing the car. They suggested I buy a touch-up pen to handle minor scratches myself, which is low-cost and allows for a hands-on experience. This made me realize that I need to be more careful when parking, trying to stay away from crowded areas or using parking sensors for assistance. From now on, I’ll always clarify the service scope before maintenance to avoid disappointment. Maintaining a new car isn’t just about regular servicing; daily prevention is also essential.
