Can parallel imported cars be serviced at 4S stores?
2 Answers
Parallel imported cars can be repaired at designated 4S stores through insurance companies. Here is some information about parallel imported cars: 1. The warranty for parallel imported cars is underwritten by a third party, which is an insurance policy purchased separately by the buyer at the time of purchase. When problems arise with the vehicle, the third-party platform can provide basic maintenance, professional repairs, and comprehensive repair services. 2. Currently, most parallel import car dealers do not actively provide after-sales services and insurance; only a very few dealers have improved these services. At present, parallel imported cars are provided with three guarantees and after-sales services by the dealers, or insurance companies are introduced to provide three guarantees and after-sales services.
I used to own a parallel-imported Mercedes-Benz. When I first bought it, I wanted to save trouble by taking it to a 4S shop for maintenance, but they directly refused, saying it wasn’t an authorized import and they didn’t have matching tools or spare parts. Later, I visited several repair shops and found one specializing in imported cars—though a bit more expensive, it was reliable. During this time, I learned a lot, such as how parallel-imported cars have different wiring, making maintenance prone to compatibility issues. I suggest everyone not waste time with 4S shops and instead go straight to experienced repair centers—it’s more practical. Now, I always take my car to third-party shops for maintenance, which is much more hassle-free. I’ve also discussed cost differences—if a 4S shop insists on taking the job, the fees often double, so it’s better to plan ahead.
