Can parallel imported cars be serviced at 4S stores?
2 Answers
Parallel imported cars can be repaired at designated 4S stores through insurance companies. The warranty for parallel imported cars is underwritten by a third party, which is an insurance policy purchased separately by the buyer at the time of purchase. When problems arise with the vehicle, the third-party platform can provide basic maintenance, professional repairs, and comprehensive repair services. Below are specific details about parallel imported cars: 1. Parallel import car dealers do not actively provide after-sales services and insurance, with only a very few dealers offering these services in a complete manner. Currently, parallel imported cars are provided with three-guarantee and after-sales services by dealers, or insurance companies are introduced to provide these services. 2. Parallel imported cars are relatively cheaper, but the biggest drawback is that they do not enjoy the same treatment as normally imported cars in the domestic market, meaning they do not benefit from the national three-guarantee policy and the brand's promised after-sales maintenance. 3. After the launch of the parallel import car pilot program, there will be two channels to ensure that parallel imported cars receive the same treatment as 4S store imported vehicles. One is the establishment of comprehensive service brand centers specifically for parallel imported cars sold in free trade zones, providing services including licensing, insurance purchase, tax payment, and repairs. The other is to fully utilize existing resources by allowing some 4S stores and social vehicle repair shops to also join in providing services.
Last year, I bought a parallel-imported BMW X5, and it drives amazingly. After three months, I wanted peace of mind and took it to a 4S dealership for its first maintenance. Upon arrival, the receptionist asked about the version, and I said it was the U.S. spec. The technician found system incompatibility during inspection—their tools couldn’t fully read the data. As a result, the service took the whole afternoon and cost nearly 3,000 RMB more than usual. They explained that the official warranty was invalid because the car was parallel-imported. Now, I’ve found a specialized repair shop online that focuses on parallel imports, offering better service, compatible parts, and reasonable prices. So, technically, you can go to a 4S dealership, but be prepared for extra time, cost, and mental expectations—it’s better to find a professional place early on.
