Can New Cars Enjoy the Three Guarantees Policy Without Maintenance at 4S Stores?

1 Answers
LaPatrick
07/29/25 6:30pm
New cars can enjoy the Three Guarantees policy even without maintenance at 4S stores. The Three Guarantees policy does not require car owners to perform maintenance at 4S stores, provided that the maintenance is carried out according to the manufacturer's requirements to qualify for the benefits. Below is more information about the Three Guarantees policy: Three Guarantees Policy: The Three Guarantees policy refers to the retail business practice of "repair, replacement, and refund" for sold products. It is a credit guarantee measure taken by the seller for the buyer's purchased items within a certain period after the product enters the consumer market. The following situations exempt the seller from Three Guarantees liability: The consumer was informed in writing of defects in the purchased household automobile product; the household automobile product is used for rental or other commercial purposes; the consumer modifies, adjusts, or disassembles the product against the instructions in the manual, resulting in damage; the consumer improperly handles a product quality issue, causing damage; the consumer fails to use, maintain, or repair the product correctly as required by the manual, resulting in damage; damage caused by force majeure.
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