Can New Cars Be Returned or Exchanged Due to Faults?

[NatalieRose]

New cars can be returned or exchanged due to faults. Introduction to the car replacement policy under the Three Guarantees: If the same fault is repaired more than 5 times, the car can be replaced. Within the Three Guarantees period (the Three Guarantees period is 2 years or 50,000 kilometers, whichever comes first), if the cumulative repair time exceeds 35 days, or if the same quality issue leads to more than 5 repairs, the consumer can request a replacement. This applies within 60 days from the date of purchase as indicated on the invoice or within 3,000 kilometers of driving (whichever comes first). Introduction to the car return policy under the Three Guarantees: If the engine is replaced twice and still does not function properly, the car can be returned. Within the Three Guarantees period, if serious safety performance faults are repaired twice but remain unresolved or new serious safety performance faults arise; or if the engine or transmission is replaced twice; or if the same major components of the steering system, braking system, suspension system, front/rear axle, or body are replaced twice due to quality issues and still cannot function properly, the consumer can choose to return the car, and the seller is responsible for the return.