Can I Return or Exchange a Car with Quality Issues Upon Delivery?
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If a newly purchased car is found to have quality issues upon delivery, consumers can request an exchange or refund from the seller by presenting the three-guarantee certificate and the purchase invoice. However, if the car is only inspected after all taxes and insurance have been paid, whether the car can be exchanged or refunded depends on whether the car has already been decorated. If it has been decorated, only free repairs will be provided. Three-Guarantee Policy: The three-guarantee policy for automobiles refers to the retail business's commitment to "repair, replace, or refund" the sold goods. It is a credit guarantee measure taken by the seller for the buyer's purchased items within a certain period after the goods enter the consumer market. Return or Exchange: If the same fault is repaired more than five times, the car can be exchanged. Within the three-guarantee validity period (the three-guarantee period is 2 years or 50,000 kilometers, whichever comes first), if the cumulative repair time exceeds 35 days or the same quality issue leads to more than five repairs, the consumer can request an exchange. Right to a Replacement Car if Repairs Exceed 5 Days: During the warranty period, if a household automobile product has quality issues, consumers can request free repairs from the repairer by presenting the three-guarantee certificate, including labor and material costs.
