Can I Return a New Car with a Damaged Throttle Body?
2 Answers
If the car is still under warranty, you can request the 4S dealership to process a return. Returning the car within the specified period: Within 60 days from the purchase invoice date or within 3,000 kilometers (whichever comes first), if the vehicle experiences quality issues such as steering system failure, brake system failure, body cracking, or fuel leakage, you can apply for a free full vehicle replacement or refund. During this period, if there are quality issues with major components of the engine or transmission, you can apply for a free replacement of the engine and transmission. During the three-guarantee validity period: Not less than 2 years or 50,000 kilometers (whichever comes first), under the following circumstances, the owner has the right to return or exchange the vehicle with compensation: if serious safety performance faults persist after two repairs or if new serious safety performance faults occur.
I've been in auto repair for over a decade and have encountered many cases of throttle body failures in new vehicles. The throttle body acts as the engine's breathing valve, and it's truly frustrating when it fails in a new car. Getting a refund isn't that simple—it depends on the three-guarantee policy. Typically, a single component failure needs to be repaired at least three times without success before discussing a refund or replacement. I recommend immediately visiting the 4S dealership for free repairs and having the technician determine whether it's a defective part or another issue. Be sure to keep all repair receipts, as they'll serve as evidence for a refund if the problem recurs. Nowadays, all new vehicles come with a warranty period—as long as the issue is covered, it can be resolved. The key is to follow the proper procedures.
