Can I Request to Have the Damage Assessment Done at a 4S Shop?
2 Answers
Vehicle damage assessments are generally conducted at 4S shops. Below are the specifics of vehicle damage assessments: Repair Methods: First, it's essential to understand the insurance company's principles for assessing damaged parts. Generally, insurance companies prioritize repairing damaged vehicle components—meaning if a part can be repaired and its normal functionality remains unaffected post-repair, it should be restored rather than replaced. Determining Vehicle Repair Costs: Disputes over repair costs are relatively common in vehicle maintenance. Insurance companies typically assess repair expenses based on the service provider's qualification level. For parts that require replacement, quotes are provided according to regional market prices for the components.
After I bought my car, I had a minor accident and indeed requested to have the damage assessed at a 4S dealership. The reason is simple—I always feel more at ease knowing that 4S shops use original manufacturer parts and standard techniques, ensuring more stable vehicle conditions after repairs. However, insurance companies may not always recommend going to a 4S dealership first, as they might find external repair shops cheaper or faster. My advice is to call the insurance company directly after an accident to state your preference, emphasizing your wish to have the damage assessed at a 4S dealership. Many policies include your right to choose, but communicating upfront can prevent disputes later. I’ve done this twice myself without issues—just remember to bring your insurance documents and accident records, as the 4S dealership will help coordinate with the insurer to finalize the assessment process. The whole procedure may take around half a day, slightly longer than a roadside shop, but in the long run, it helps maintain your car’s resale value better. In short, don’t shy away from insisting on your needs—it’s one of your fundamental rights as a car owner.
