Can I Request a Replacement Vehicle if There Are Issues Upon Delivery?
1 Answers
If a new vehicle has faults or issues that meet certain conditions, it can be replaced. Within the warranty period for household automotive products, if the conditions for replacement or return stipulated in the regulations are met, consumers can request a replacement or refund from the seller by presenting the warranty certificate, purchase invoice, and other relevant documents. During the warranty period for household automotive products, if any of the following situations occur and the consumer chooses to replace or return the vehicle, the seller is responsible for the replacement or refund: (1) The vehicle has undergone repairs for serious safety performance faults twice, and the faults persist or new serious safety performance faults emerge. (2) The engine or transmission has been replaced twice, or the same major component of the engine or transmission has been replaced twice due to quality issues, and the vehicle still cannot function normally (the replacement counts for the engine or transmission and their major components are not cumulative). (3) The same major component of the steering system, braking system, suspension system, front/rear axle, or body has been replaced twice due to quality issues, and the vehicle still cannot function normally. The major components of the steering system, braking system, suspension system, front/rear axle, and body must be clearly listed by the manufacturer on the warranty certificate, and their categories should comply with relevant national standards or regulations. Specific requirements will be further stipulated by the General Administration of Quality Supervision, Inspection, and Quarantine.
