Can I Request a Replacement for a New Car with Minor Issues?
2 Answers
New cars with minor issues cannot be replaced. Replacement is only possible when non-human-induced faults meet specific conditions, while minor issues are primarily addressed through repairs. The conditions for replacement are as follows: within the warranty period (the warranty period is 2 years or 50,000 kilometers, whichever comes first), if the cumulative repair time exceeds 35 days, or if the same product quality issue leads to more than 5 repairs, the consumer can request a replacement. During the warranty period for household automotive products, if any of the following situations occur, the consumer may choose replacement or refund, and the seller is responsible for facilitating the replacement or refund. Points to note when buying a car: When picking up the car, check the odometer reading—it should generally be under 100 kilometers. Inspect the radiator fins for debris, ensure the seat protective covers and front plastic sheets are intact, and verify that the interior, including the driver and passenger seats and dashboard, is free of dirt. Remember to request the production and shipping dates and compare them carefully with the vehicle you receive. Always check the fuel level; new cars usually have minimal fuel, so be sure to refuel after pickup.
I recently bought a new car and noticed strange noises and some stiffness in the seat adjustment after just a few days of driving. Feeling quite concerned, I went straight to the dealer. They informed me that according to the national automobile three-guarantee policy, minor issues like these don't qualify for a direct replacement of the vehicle. Typically, such problems are resolved through free warranty repairs. Only in cases of serious issues like engine failure or brake malfunctions, and only after repeated unsuccessful repair attempts, might a replacement be considered. My advice if you encounter similar issues: document the problems, take photos or videos as evidence, and promptly visit the 4S store for inspection. Don't overlook these minor issues during daily driving, as regular maintenance can prevent bigger problems. The key is to maintain communication - most dealers will do their best to assist you.
