Can I Request a Replacement for a New Car with Minor Issues?
1 Answers
New cars with minor issues can be replaced if certain conditions are met. Within the warranty period for household automotive products, consumers who meet the replacement or return conditions specified in the regulations can request a replacement or return from the seller with the warranty certificate, purchase invoice, and other relevant documents. Conditions for replacing a new car: If the same fault is repaired more than 5 times, the car can be replaced. During the warranty period (the warranty period is 2 years or 50,000 kilometers, whichever comes first), if the cumulative repair time exceeds 35 days or the same quality issue leads to repairs more than 5 times, the consumer can request a replacement. This applies within 60 days from the date the seller issues the purchase invoice or within 3,000 kilometers of driving (whichever comes first). During the warranty period for household automotive products, if any of the following situations occur and the consumer chooses to replace or return the car, the seller is responsible for the replacement or return: If the car has undergone 2 repairs for serious safety performance faults, and the faults persist or new serious safety performance faults arise. If the engine or transmission has been replaced twice, or if the same major component of the engine or transmission has been replaced twice due to quality issues and still cannot function properly (the replacement counts for the engine/transmission and its major components are not cumulative). If the same major component of the steering system, braking system, suspension system, front/rear axle, or body has been replaced twice due to quality issues and still cannot function properly.