Can I Request a Replacement Car If a New Vehicle Fails to Start?
2 Answers
Whether a new vehicle that fails to start can be replaced depends on determining whether the cause is a quality issue or improper operation by the owner. Generally, if compensation can be claimed, a replacement will not be provided. Below are the reasons for a vehicle failing to start and their solutions: Battery Depletion: Some new vehicles stored in 4S dealership warehouses for extended periods may experience battery depletion. Solution: Jump-start the battery or replace it with a new one. Incorrect Starting Method: For automatic transmission vehicles, the gear must be in P (Park) or N (Neutral) to start. If placed in R (Reverse) or D (Drive), the vehicle will not start. Similarly, some manual transmission vehicles will not start if the clutch is not depressed. Solution: Re-engage the correct gear. Factory Quality Issue: The vehicle may have inherent manufacturing defects causing it to fail to start. Solution: Contact the 4S dealership for resolution, including vehicle replacement.
I also encountered a situation where my newly bought car wouldn't start. There could be many reasons why a new car won't start, such as loose battery connections, fuel pump issues, or starting system malfunctions. As a consumer, don't panic when facing this situation; directly contact the 4S store and have them inspect it. The automobile three-guarantee policy clearly states that only when the engine or transmission has been replaced twice and still doesn't work can the car be exchanged. If the 4S store fails to fix it after multiple attempts, remember to keep the repair receipts and file a complaint with 12315 to protect your rights. For new car issues, the first step should always be to contact the seller for resolution, after all, you've spent a significant amount on the car and deserve the after-sales service.
