Can I Request a Car Replacement Due to Large Gaps in the New Vehicle?
2 Answers
The possibility of the 4S store replacing the car after payment is very slim. This is a production process issue when the new car leaves the factory, which is relatively normal. Here are some considerations when buying a new car: Positioning the Vehicle Model: If you have a limited budget and a large family, it is recommended to prioritize MPV models, followed by sedan models. After determining the model you want to buy, you should use various car software to select a vehicle. First, choose models with suitable prices, then compare important features such as safety configurations, reputation, fuel consumption, and functional configurations. Checking Various Items: Check the displacement, manufacturing date, chassis number, and engine number. Then inspect the car's exterior, including the paint, tires, headlights, taillights, etc., for any flaws. Sit in the driver's seat to check if the interior seats are intact and free of defects, and ensure the floor is clean and well-sealed. Test the door handles for smooth, safe, and reliable opening and closing, and check if the door and window seals are damaged.
My buddy bought a brand-new car last year, but the panel gaps were so wide you could fit a finger in them, which really freaked him out about whether he could exchange it. This issue is often caused by assembly line problems, like misaligned doors or loose bumpers. According to China's auto three-guarantee policy, vehicles can only be returned or replaced if the defects are severe enough to compromise safe driving, such as brake failure or engine malfunction. Large gaps that don’t cause water leaks or strange noises usually don’t qualify as major defects. I suggested he first visit the 4S dealership to request an inspection and adjustment—technicians typically handle minor fixes for free. They might realign the parts with tools and resolve the issue. Instead of rushing to exchange the car, it’s better to communicate with the warranty service to save time and effort—just smooth over the small issue.
