Can I negotiate with the 4S shop if I'm not satisfied with the paint job?
2 Answers
You can negotiate with the 4S shop if you're not satisfied with the paint job. Below is a detailed introduction to the 4S shop's painting process: 1. Sanding the paint surface: Use a professional sanding machine to sand the area that needs repainting. 2. Spraying epoxy primer: Apply epoxy primer to the repaired area to isolate the metal from air and prevent rust. 3. Applying putty: Fill in the uneven areas that need sanding to restore a smooth surface. 4. Spraying intermediate coat primer: Enhances the adhesion of the primer and prevents bubbling and cracking of the paint. 5. Spraying base color paint: Repairs worn-out car paint and restores the appearance of the paint. 6. Spraying clear coat: Protects the color paint layer and enhances the gloss of the car paint.
I also encountered color difference issues when getting a paint job at a 4S dealership. The most effective solution is to directly negotiate with the after-sales manager. Remember to bring photos taken during vehicle pickup for comparison, focusing on large flat surfaces like the hood and doors. They usually won't evade responsibility, as 4S shops value their reputation. However, clarify your demands before negotiation: partial repainting or complete rework? Consider the time cost carefully. Last time, my pearl white paint showed orange peel texture, which the technician explained was due to temperature fluctuations in the baking room. They eventually repainted three panels for free and provided a courtesy car. The key is to keep the work order and communication records - if negotiations fail, you can still file a complaint through the manufacturer's 400 hotline.
