Can I Get Warranty Service at a Local 4S Store If I Purchased the Car in Another Location?
1 Answers
You can get warranty service at a local 4S store even if you purchased the car in another location. During the warranty period, any authorized or manufacturer-recognized service station can perform maintenance, as 4S stores offer nationwide warranty coverage. Generally, when purchasing a car, you need to obtain the vehicle's three-guarantee certificate. As long as you hold this certificate, any 4S store nationwide can provide maintenance and repair services, eliminating concerns about whether the service is local or from another location. Therefore, it is crucial to keep the three-guarantee certificate safe. The car's three-guarantee certificate serves as the manufacturer's warranty basis provided to consumers. The 4S store acts as an intermediary, relaying consumer information to the manufacturer. If the consumer cannot provide the three-guarantee certificate, the manufacturer will not honor the warranty. However, if a 4S store refuses to provide warranty service despite having the certificate or fails to issue the three-guarantee certificate in the first place, these issues can be reported to the manufacturer.