Can I get maintenance service across different 4S stores?
2 Answers
Can I get maintenance service across different 4S stores? Regardless of where the car was purchased, it can receive warranty maintenance at any of the manufacturer's 4S stores nationwide. Maintenance overview: No matter where the car was bought, it's eligible for warranty maintenance at any of the manufacturer's 4S stores across the country. As for some 4S stores charging customers cross-region management fees, such practices are non-compliant. If forced to pay, car owners can call the manufacturer's toll-free 400 number to file a complaint. Maintenance method for cross-region car purchases: If purchasing a vehicle from another region, the owner should take the free engine oil and oil filter provided by the delivering 4S store along with the car, which helps reduce future maintenance costs. Secondary dealers generally only sell cars without warranty or repair qualifications/capabilities. Owners may also investigate local secondary dealers.
Of course you can get cross-shop maintenance services. Last time I was on a business trip in another city, I just randomly picked a same-brand 4S shop. Nowadays manufacturers are all networked, so maintenance records can be checked by any dealership nationwide. Just remember to bring your maintenance manual - the service advisor can scan a code to pull up your history. Though it's best to make an appointment in advance, as some shops get busy and you might have to queue. Prices may vary slightly - I compared three shops and found differences up to 200 yuan for basic maintenance, with varying labor fee discounts too. I recommend calling ahead to ask about promotions - some shops offer free AC cleaning, others have discounts on tire rotation.
