Can I Get Free Repair at the 4S Shop for Faulty Power Windows in a New Car?

[VonJoseph]

If the issue stems from the vehicle itself and not due to human damage, it can indeed be repaired for free at the 4S shop. Labor cost calculation standards at 4S shops: The labor hours (duration) are typically predetermined by the manufacturer. For instance, a routine maintenance service might be allocated 2 labor hours, etc. The labor hour rate is generally set by the 4S shop based on local conditions, taking into account two main factors: the local wage level and the labor hour rates of other brand 4S shops in the same city. Power window system: An electric window system consists of the window glass, window regulator, motor, relay, switches, and other components. Typically, electric window systems are equipped with two sets of control switches. One set is installed on the dashboard or the driver's side door armrest, serving as the master switch, which allows the driver to control the movement of each window. The other set is installed on each passenger door, functioning as individual switches that can be operated by passengers. Usually, the master switch also includes a circuit breaker switch; if this is turned off, the individual switches will not function.

[AthenaFitz]

Whether the broken power window of a new car can be repaired for free at a 4S dealership depends on the warranty period and the cause of the damage. I encountered this issue last year when I bought my car—the window wouldn't roll up when I pressed the button, so I rushed straight to the dealership. After inspection, they found the electric motor was faulty and replaced it for free. Most new cars come with a warranty, typically covering electronic components for three years or within 60,000 kilometers. If the damage is non-manual, such as part aging or defects, the manufacturer covers the repair costs. However, if the damage is due to accidental impact or modifications, you might have to pay out of pocket. I recommend checking your vehicle’s warranty manual immediately, documenting the issue in detail, and consulting the 4S dealership directly—don’t delay, as it could affect driving safety. Regular maintenance while driving can help prevent many minor issues.

[DelOscar]

From a cost-saving perspective, the biggest concern with new car issues is spending money on repairs. Power window failures are often caused by circuit shorts or switch malfunctions, and 4S dealerships provide professional and reliable solutions. New cars are generally repaired for free during the warranty period, provided the issues arise under normal usage. I recall a neighbor's new car had a similar problem last time—the 4S dealership conducted a free inspection and replaced the part without hassle. However, if the warranty has expired or the damage is due to human error, such as water damage to the wiring, you'll have to cover the costs yourself. Check the warranty terms in the manual and schedule an appointment with the dealership—it saves trouble and ensures vehicle stability. Developing a habit of regularly inspecting the window system can prevent many headaches.

[XavierRose]

A faulty window regulator may involve issues with the motor, buttons, or wiring. New car warranties typically cover repair costs, provided the damage is not due to human error. Simply visit a 4S shop to apply for service—they will assess the situation and determine if it's covered. Avoid disassembling it yourself to prevent voiding the warranty. This issue is easy to resolve, so address it early for safety.