Can I get a new tire replaced by the 4S store if my new car's tire is punctured?
3 Answers
New car tires cannot be replaced for free by the 4S store if they are punctured. Below is a related introduction to car tire repair methods: 1. Mushroom plug repair: Provides good repair results and is more durable, but it is relatively expensive and time-consuming, mainly suitable for larger punctures. 2. Hot patch repair: The repair is durable, but it requires precise heating temperature and time, which may damage the tire structure. The price varies significantly depending on the tire size. 3. Plug repair: No need to remove the tire or perform dynamic balancing, it is convenient and quick, and the price is relatively cheap. However, the puncture hole needs to be enlarged, and there may be air leakage over time. It is suitable for small punctures with a clear location. 4. Patch repair: It is relatively convenient but may fall off when exposed to water. It is suitable for smaller punctures.
I just bought a new car and the tire got punctured, so I rushed to the 4S store to ask if they could replace it for free. Turns out they said accidental punctures like this count as user damage, which isn’t covered by manufacturer warranties—I’d have to pay out of pocket. It really stings since the car is brand new, but the 4S store offered to inspect it and confirm whether the puncture could be patched. If not, they’d replace it with an original-equipment tire and even threw in a dynamic balance check. Honestly though, 4S store tire prices are way higher—they quoted me 1,800 for a Bridgestone tire, while a local tire shop outside charged only 1,300. If it weren’t for the OEM matching, I’d have gone to the roadside shop. Next time I buy insurance, I’m adding tire coverage so at least I can get reimbursed.
Last week my car got a tire punctured by steel bars on the highway, so I called a tow truck directly to the 4S shop. After inspection, they said the sidewall was ruptured and needed replacement. They immediately replaced it with an original factory tire of the same model, even removing the wheel hub for realignment. The whole process took forty minutes, though the bill was painful—three to four hundred yuan more expensive than a familiar repair shop. But the 4S technicians were skilled; after replacement, I drove for half a month without any vibration on the highway. My advice is to go straight to the 4S shop for new car tire punctures—they have a complete stock of original factory tires, so no waiting for delivery, hassle-free.
