Can I exchange the car if the fuel pump of a new car has problems?

[VonEthan]

If the fuel pump of a new car has problems, it cannot be exchanged. The car can be exchanged only if the same fault is repaired more than 5 times and it is within the three-guarantee period. Reasons for fuel pump damage: Poor fuel quality may cause various impurities in the fuel tank to be sucked into the fuel pump motor, resulting in fuel pump damage. If the gasoline filter is not replaced for a long time, the fuel supply system may be severely blocked, causing the fuel pump to work hard and leading to damage due to long-term high-load operation. Issues regarding car exchange: If the cumulative repair time of the car exceeds 35 days, or if the same product quality issue causes repairs more than 5 times, the consumer can exchange the car. Within the three-guarantee period, if serious safety performance faults are repaired twice cumulatively and the faults still persist or new serious safety performance faults appear, the car can be exchanged.

[Abigail]

I encountered a fuel pump failure in my new car last year, and I was really worried about whether it would be replaced. According to the automobile three-guarantee policy, it mainly depends on the severity of the issue and how it's handled. If the fuel pump failure isn't fixed after two repair attempts, or if it renders the vehicle undrivable, then you have the right to request a replacement or refund. Also, pay attention to the time frame—the three-guarantee period is generally two years or 50,000 kilometers; beyond that, it's much harder to assert your rights. If you face this situation, I recommend keeping all repair receipts and directly communicating with the after-sales manager at the 4S store. If they try to evade responsibility, calling the manufacturer's customer service hotline to complain is particularly effective.

[OParker]

My friend's car, which had only been driven for three months, kept stalling due to fuel pump issues and was eventually replaced with a new one. This mainly depends on the specific circumstances. If the fuel pump failure directly poses safety hazards, such as sudden loss of power, the three-guarantee policy will protect consumer rights. The number of repair attempts is also crucial—the 4S shop should at least try to repair it twice. I've checked the relevant regulations, and the engine's main components, including the fuel pump, are listed as core parts under the three-guarantee policy. If they are uncooperative, you can file a complaint with the local Market Supervision Administration, which currently handles such cases quite efficiently.

[DeHaven]

From a technical perspective, while the fuel pump is important, it's not considered a core system failure in the entire vehicle. I've handled many similar cases where fuel pump failures in new cars typically result in part replacement rather than whole vehicle replacement. The key factor is whether the issue recurs - if the problem is completely resolved after the first repair, dealerships generally won't agree to replace the vehicle. However, remember to request formal repair documentation for each service visit, as these records are crucial for warranty claims. Currently, all brands handle new car issues very cautiously, given the significant impact on their reputation.