Can I exchange the car if the fuel pump of a new car has problems?
2 Answers
If the fuel pump of a new car has problems, it cannot be exchanged. The car can be exchanged only if the same fault is repaired more than 5 times and it is within the three-guarantee period. Reasons for fuel pump damage: Poor fuel quality may cause various impurities in the fuel tank to be sucked into the fuel pump motor, resulting in fuel pump damage. If the gasoline filter is not replaced for a long time, the fuel supply system may be severely blocked, causing the fuel pump to work hard and leading to damage due to long-term high-load operation. Issues regarding car exchange: If the cumulative repair time of the car exceeds 35 days, or if the same product quality issue causes repairs more than 5 times, the consumer can exchange the car. Within the three-guarantee period, if serious safety performance faults are repaired twice cumulatively and the faults still persist or new serious safety performance faults appear, the car can be exchanged.
I encountered a fuel pump failure in my new car last year, and I was really worried about whether it would be replaced. According to the automobile three-guarantee policy, it mainly depends on the severity of the issue and how it's handled. If the fuel pump failure isn't fixed after two repair attempts, or if it renders the vehicle undrivable, then you have the right to request a replacement or refund. Also, pay attention to the time frame—the three-guarantee period is generally two years or 50,000 kilometers; beyond that, it's much harder to assert your rights. If you face this situation, I recommend keeping all repair receipts and directly communicating with the after-sales manager at the 4S store. If they try to evade responsibility, calling the manufacturer's customer service hotline to complain is particularly effective.
