Can I exchange the car if it malfunctions within 15 days of purchase?
2 Answers
Whether a new car can be exchanged if it malfunctions within 15 days depends on the nature of the fault. If within the 15-day period, the vehicle experiences quality issues such as failure of the steering system, brake system failure, fuel leakage, or body cracking, you can apply for an exchange or refund at the 4S store where the car was purchased. This must be done within 60 days or before the vehicle reaches 3,000 kilometers. Additional information: The automotive three-guarantee policy refers to the retail business's commitment to "repair, replacement, and refund" for sold goods. It is a credit guarantee method adopted by the seller for the buyer within a certain period after the product enters the consumer market. During the three-guarantee period: if the same fault is repaired more than 5 times, the car can be exchanged. Within the validity period of the three guarantees (which is 2 years or 50,000 kilometers, whichever comes first), if the cumulative repair time exceeds 35 days or the same product quality issue leads to more than 5 repairs, the consumer can exchange the car.
Oh, I've encountered this situation before - a brand-new car that developed problems after just a few drives. Don't panic too much. According to China's auto three-guarantee policy, getting a full vehicle replacement within 15 days of purchase isn't guaranteed when problems occur; it depends on the severity of the fault. For minor issues like stereo malfunction or lighting problems, dealerships typically provide free repairs. However, if critical components like the engine, braking system, or steering system fail - issues affecting driving safety - you're entitled to demand a replacement or refund. I recommend contacting your selling dealer immediately, bringing your purchase invoice and warranty manual for negotiations. Remember the legal provisions: major component failures within 60 days or 3,000 kilometers legally mandate replacement/refund. So stay calm, preserve all evidence, and if necessary, file a complaint via 12315 consumer hotline. Always prioritize safety - never overlook potential hazards for convenience's sake.
