Can I Enjoy Warranty Service Without Maintenance at 4S Stores?
1 Answers
New cars not maintained at 4S stores will not affect the warranty. The following are detailed legal provisions: The "Consumer Rights and Interests Protection Law of the People's Republic of China" stipulates: Business operators shall not use standard terms, notices, statements, or store notices to exclude or restrict consumer rights, reduce or exempt their own responsibilities, or impose unfair and unreasonable terms on consumers. They shall not use standard terms and technical means to force transactions. Any standard terms, notices, statements, or store notices containing the aforementioned content are invalid. The "Guiding Opinions" stipulate: Article 11 of the "Guiding Opinions on Promoting the Transformation and Upgrading of the Automobile Maintenance Industry and Improving Service Quality" states that manufacturers shall not refuse to provide maintenance services on the grounds that the car has chosen non-authorized maintenance services during the "Three Guarantees" period, unless the 4S store can prove that the fault was caused by improper maintenance or repair elsewhere. Otherwise, they shall bear the repair responsibility according to the law.