Can I Claim Compensation for New Car Repairs?
1 Answers
When repairing a vehicle within the warranty period, if the repair time exceeds 5 days, you can request compensation. The user has the right to request a replacement vehicle or reasonable transportation compensation fees. Below is the relevant information: 1. Warranty Period: The warranty period refers to the duration during which product damage repairs are covered. If the product provided by the seller does not meet requirements, the seller is obligated to perform free repairs within the warranty period. Generally, the 5-year or 100,000-kilometer warranty mainly covers core components of the car, such as the engine, transmission, drivetrain, and chassis. These components have a relatively low probability of failure and high repair costs, so it's rare for these core parts to develop issues within 5 years. For wear-and-tear parts like tires, rims, headlights, and brakes, the dealer usually provides only a 3-6 month or 5,000-kilometer warranty. 2. Warranty Issues: During the car warranty period, as long as the failure or part damage occurs under normal usage conditions specified, the manufacturer will provide free repairs or replacement of corresponding parts for the owner. If a user purchases a new car and fails to perform regular maintenance at the designated 4S shop or manufacturer-authorized service station within the specified mileage, any issues that arise, even within the warranty period, will require the user to pay certain repair costs.
