Can I Claim Compensation for Abnormal Noises in a New Car?
1 Answers
You can claim compensation for abnormal noises in a new car. According to regulations, if the vehicle has issues with major (important) components such as the transmission or engine due to inherent defects, and after diagnosis by the dealership and manufacturer, it is determined that the product cannot meet functional and usage requirements, you can request repairs, returns, or compensation. First, an inspection and evaluation must be conducted to determine whether the defect is due to the inherent issues of major components like the transmission. If the following conditions are not met, you cannot claim personal compensation rights. The conditions are as follows: 1. Condition 1: Whether there are human factors, such as damage caused by driver error. 2. Condition 2: Whether it is a simple electrical fault that can be resolved without disassembling components like the transmission, engine, or body. 3. Condition 3: Fault level determination, which requires certain professional knowledge to assess whether the fault poses a potential hazard to the customer or user.