Can authorized dealerships perform regular maintenance?
2 Answers
For the first 5 years, maintenance can be performed at external shops, but you must photograph the parts and consumables used during maintenance and provide the records to the 4S store for documentation. After 5 years, maintenance must be done at a 4S store to remain eligible for warranty coverage. Additional information: Authorized dealerships: These refer to chain stores directly operated by the parent company. In the U.S., this type of chain store is considered part of the franchise model. 1. Advantages: Operations are entirely under the control of the parent company. 2. Disadvantages: Since they are fully funded and staffed by the parent company, market expansion tends to be slower. Additionally, because some store managers are not owners, operational performance may not match that of franchise stores where the manager is the owner.
Getting maintenance done at a brand-owned service center is very reliable. I personally take my car to a brand-owned service center for maintenance. These centers are directly managed by the manufacturer, and all technicians receive original factory training, making their operations more standardized compared to independent repair shops. They use genuine manufacturer parts like engine oil and filters, and you can even check the complete maintenance records in their system. Most importantly, the pricing is transparent—no random quotes or pushy upselling of unnecessary services. It's especially reassuring to go to a brand-owned service center during the new car warranty period, as it won't affect your warranty rights at all. Remember to specify the services you need when making an appointment, and they'll provide a detailed checklist for confirmation before starting the maintenance. After each service, they even help wash your car, making the whole experience hassle-free.
