Can a New Car with Airbag Malfunction Be Exchanged?
2 Answers
Can a new car with airbag malfunction be exchanged? The following is an introduction about airbags: 1. The role of airbags: to reduce the degree of injury to passengers. The airbag electronic control system is a passive safety protection system (see vehicle safety performance). When used in conjunction with seat belts, it can provide effective collision protection for passengers. In the event of a car collision, the head injury rate can be reduced by 25%, and the facial injury rate can be reduced by 80%. 2. Composition of airbags: Airbags mainly consist of airbag sensors, anti-collision airbags, and electronic control devices. The driver-side anti-collision airbag device is located on the steering wheel, while the passenger-side anti-collision airbag device is generally installed on the dashboard. The airbag sensors are installed on the left, right, and middle partitions of the cab, with the middle airbag sensor and airbag system installed together with the electronic control device. The airbag assembly mainly consists of the airbag, gas generator, and igniter. The electronic control device, such as data collection and data processing, diagnoses the reliability of the airbag, ensuring that the ignition signal is sent in time when the predetermined value is reached, and timed ignition ensures that the driving gas generator has sufficient driving current.
A neighbor of mine recently encountered this issue. His brand-new car had the airbag warning light come on, and he was extremely worried, asking me if he could exchange the car. According to the Three Guarantees Law for automobiles, within 60 days or 3,000 kilometers of purchasing a new car, if a serious safety performance failure occurs—such as the airbag not functioning—the owner has the right to request an exchange or refund. In this specific case, the airbag malfunction could be caused by issues with the sensor, airbag module, or circuitry, directly impacting the driver's safety in an accident. If the 4S dealership confirms through inspection that it's a factory defect rather than human-caused damage, you should insist on your rights. In practice, dealers will first attempt repairs, and only consider an exchange if the issue persists after multiple fixes. I recommend the owner immediately visit an authorized service center for diagnosis and keep all receipts and repair records to prevent any evasion of responsibility. Remember, airbags are life-saving devices—don’t take chances or fear the hassle. Consult a lawyer or consumer hotline for support. If the problem recurs, gathering evidence will increase the chances of successfully pushing for a car exchange.
