Can a New Car with Airbag Malfunction Be Exchanged?

[LaJustin]

Can a new car with airbag malfunction be exchanged? The following is an introduction about airbags: 1. The role of airbags: to reduce the degree of injury to passengers. The airbag electronic control system is a passive safety protection system (see vehicle safety performance). When used in conjunction with seat belts, it can provide effective collision protection for passengers. In the event of a car collision, the head injury rate can be reduced by 25%, and the facial injury rate can be reduced by 80%. 2. Composition of airbags: Airbags mainly consist of airbag sensors, anti-collision airbags, and electronic control devices. The driver-side anti-collision airbag device is located on the steering wheel, while the passenger-side anti-collision airbag device is generally installed on the dashboard. The airbag sensors are installed on the left, right, and middle partitions of the cab, with the middle airbag sensor and airbag system installed together with the electronic control device. The airbag assembly mainly consists of the airbag, gas generator, and igniter. The electronic control device, such as data collection and data processing, diagnoses the reliability of the airbag, ensuring that the ignition signal is sent in time when the predetermined value is reached, and timed ignition ensures that the driving gas generator has sufficient driving current.

[LeCourtney]

A neighbor of mine recently encountered this issue. His brand-new car had the airbag warning light come on, and he was extremely worried, asking me if he could exchange the car. According to the Three Guarantees Law for automobiles, within 60 days or 3,000 kilometers of purchasing a new car, if a serious safety performance failure occurs—such as the airbag not functioning—the owner has the right to request an exchange or refund. In this specific case, the airbag malfunction could be caused by issues with the sensor, airbag module, or circuitry, directly impacting the driver's safety in an accident. If the 4S dealership confirms through inspection that it's a factory defect rather than human-caused damage, you should insist on your rights. In practice, dealers will first attempt repairs, and only consider an exchange if the issue persists after multiple fixes. I recommend the owner immediately visit an authorized service center for diagnosis and keep all receipts and repair records to prevent any evasion of responsibility. Remember, airbags are life-saving devices—don’t take chances or fear the hassle. Consult a lawyer or consumer hotline for support. If the problem recurs, gathering evidence will increase the chances of successfully pushing for a car exchange.

[JamesRose]

I bought a brand-new car from a certain brand last year, and within less than two weeks, the airbag system started alarming. It scared me quite a bit, so I immediately contacted the 4S dealership. The technician checked and said the airbag control unit was faulty. I asked if I could get a direct replacement car, and they replied that according to the warranty terms, the same issue would need to be repaired at least twice before discussing a replacement. I argued my case, citing the safety defect clause in the Three Guarantees Law, but after one repair attempt failed to resolve the issue, I escalated the complaint to higher authorities. Only after manufacturer intervention did I finally get a replacement car. So theoretically, a replacement is possible, but the process is arduous. You need solid evidence proving it was a factory defect, and you must stand your ground without wavering. Airbag failure isn't a minor issue—it can be life-threatening in an accident, so never take it lightly. A new car is meant to provide peace of mind, so for such faults, you should firmly defend your rights. If necessary, leverage pressure through consumer associations or industrial and commercial authorities.

[VanKimberly]

With twenty years of experience in auto repair, I've handled numerous cases of airbag failures in new cars. Airbags are protective devices, and a malfunction indicates potential system failure, often caused by sensor misreporting, wiring short circuits, or module damage. If such issues occur in a brand-new car, it proves serious factory defects, and the owner has the right to demand a replacement. According to the Three Guarantees policy, safety performance issues allow for returns or exchanges within 60 days, but require diagnosis confirmation from a 4S store. I recommend an immediate comprehensive inspection—avoid DIY fixes. If confirmed as a permanent defect, firmly insist on a new replacement. Safety comes first; never settle for simple repairs, as airbag risks cannot be overlooked.