Can a new car be returned within seven days?
2 Answers
A new car can be returned within seven days. If the new car has a fault that meets the conditions, it can be exchanged. Within the three-guarantee validity period for household automotive products, consumers who meet the conditions for exchange or return specified in these regulations can request an exchange or return from the seller with the three-guarantee certificate and purchase invoice. Repair and exchange: If the same fault is repaired more than five times, the car can be exchanged. Within the three-guarantee validity period (the three-guarantee validity period is 2 years or 50,000 kilometers, whichever comes first), if the cumulative repair time for the car exceeds 35 days, or if the same product quality issue leads to more than five repairs, the consumer can exchange the car. This applies within 60 days from the date the seller issues the purchase invoice or within 3,000 kilometers of driving (whichever comes first).
I remember a friend who bought a new car and found an issue with the engine. He wanted to return it within seven days but discovered it wasn't possible. Unlike ordinary goods, cars don't have a seven-day no-questions-asked return policy—it mainly depends on the purchase contract you signed. Under national consumer laws, cars, as high-value items, generally require significant quality defects to qualify for replacement or partial refunds, making outright returns difficult. You should carefully review the contract terms, such as the "Three Guarantees" policy, which usually states that quality issues warrant repairs or replacements, but returns require mutual agreement. My advice is, if you encounter a problem, immediately contact the dealership to inspect the issue, keep evidence, and then negotiate a solution. Always test-drive the car multiple times before buying to avoid regrets later.
