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Can a New Car Be Returned Due to Steering Deviation?

2 Answers

LaGeorge

07/29/25 7:05am

No. According to legal regulations: Within the three-year warranty period for household automobiles, if the cumulative repair time due to product quality issues exceeds 35 days, or if the same product quality issue has been repaired more than 5 times, the consumer can request a replacement from the seller with the warranty certificate and purchase invoice. Note: The car can be returned if the engine still malfunctions after two replacements. Within the warranty period, if there have been two repairs for serious safety performance failures and the issue remains unresolved or a new serious safety performance failure occurs; if the engine or transmission has been replaced twice; or if the same major component of the steering system, braking system, suspension system, front/rear axle, or body has been replaced twice due to quality issues and still does not function properly, the consumer can choose to return the car, and the seller must accept the return. If the household automobile meets the replacement conditions but the seller does not have a product of the same model from the same brand or a product with a configuration not lower than the original car to offer as a replacement, the consumer can choose to return the car, and the seller must accept the return.

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ElijahLee

08/12/25 10:26am

I also encountered steering pull issues when I bought my new car. It always felt like the car was drifting to one side while driving, which was quite annoying. Actually, this is very common, mainly caused by uneven tire pressure or improper wheel alignment in new cars. I went to the 4S store for a free check, and the technician adjusted the alignment, which fixed the problem. Returning the car isn't that simple—it depends on the legal three-guarantee policy. Only major faults that can't be resolved after repeated repairs qualify for a return. Sharing my experience: the salesperson said all new cars are like this and it would improve after breaking in, but I wasn't comfortable with that and insisted on getting it fixed, which solved the issue in one go. My advice is not to panic—first, schedule a repair and keep records. If there's really a problem, then negotiate with the dealer. In most cases, steering pull isn't a big deal and can be fixed easily. Returning the car can be time-consuming and affect future transactions. Remember, safety comes first—don't delay getting it fixed.

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