Can a New Car Be Replaced If There Is a Problem with the Rear Axle?
2 Answers
If there is a problem with the rear axle of a new car, you can negotiate with the 4S store to replace the car. If the 4S store refuses to replace the car, you can file a complaint with the Consumer Association. Below is relevant information: 1. The rear axle is a crucial component of a car. If there are defects in the rear axle, it can affect the vehicle's driving safety and stability. 2. For front-wheel-drive vehicles, the rear axle serves to support the car body and is referred to as a support axle. For rear-wheel-drive vehicles, the rear axle is responsible for driving the car forward and is known as a drive axle. The front axle is the steering axle because, regardless of whether the car is front-wheel or rear-wheel drive, the front wheels are responsible for steering.
A problem with the rear axle of a new car, such as a broken axle or strange noises, is no small matter. As someone who has been repairing cars for years, I must say that such issues are generally covered under warranty and won’t cost you anything. First, check whether the fault is due to a manufacturing defect or improper use—for a new car, it’s usually the manufacturer’s responsibility. According to the car warranty policy, if the problem isn’t resolved after two repair attempts or if it poses a safety risk (e.g., unstable rear axle support leading to a rollover), you may request a refund or replacement. I recommend contacting the dealer immediately with your purchase documents and repair records—they’ll arrange an inspection. Don’t delay too long, or you might miss the deadline. Remember to stay calm when communicating; most dealerships will cooperate, as their reputation matters. Also, pay attention to rear axle maintenance in daily driving—avoid overloading, for example, to extend its lifespan.
