Can a New Car Be Replaced if There Are Problems?

[McEmilio]

New cars with problems can be replaced, but there are certain conditions. Below are the specific details regarding car replacement or return: 1. Replacement of Parts: Within 60 days from the date of purchase invoice or within 3,000 kilometers of driving, if major car components such as the engine or transmission have quality issues, you can apply for a free replacement of the corresponding parts. 2. Replacement or Return: Within 60 days or 3,000 kilometers of driving, if the vehicle experiences quality issues such as steering system failure, brake system failure, body cracking, or fuel leakage, you can apply for a free replacement or return. The standards for applying for a replacement or return within 2 years or 50,000 kilometers are as follows: 1. Safety Issues: The vehicle has serious safety faults that have not been resolved after two cumulative repairs. 2. Engine Issues: The engine still does not function properly after being replaced twice. 3. Steering System Failure: The steering system still does not function properly after being replaced twice due to quality issues.

[AaronRose]

I once bought a brand-new car, but within a few days of driving it, I noticed strange noises. After an inspection, it turned out to be a transmission issue. It was quite frustrating at the time, but I remembered that the purchase contract included a three-guarantee policy, clearly stating the conditions for repair, replacement, or refund. If a new car has a major malfunction within 30 days, such as powertrain failure or safety hazards, you can directly apply for a replacement at the 4S store without having to endure it yourself. I recommend first getting a comprehensive inspection by a professional technician and keeping all evidence and repair records to prevent the 4S store from making excuses. Before buying a car, always test-drive it multiple times and inspect it carefully to avoid future troubles. Nowadays, consumer rights are well-protected, so don’t hesitate to stand up for your rights. The most important thing is to act promptly when key issues arise—procrastination only compromises safe driving.

[MacCharlie]

As the breadwinner of the family, my spouse and I saved up to buy a new car, but it developed brake shudder right after we got it, which almost scared our child. I immediately checked the automotive three-guarantee regulations—if it's a major defect within the warranty period, such as one affecting driving safety, you can directly request the dealership to replace the car. Back then, after repeated negotiations and providing inspection reports, the dealer finally agreed to a replacement. The process was a bit tedious but worth it, especially since we drive our kids around daily. Now, I always remind friends to check the contract details before buying a car to ensure the three-guarantee terms are solid. Minor issues can be fixed, but never compromise on safety. Don’t hesitate—contact the manufacturer or consumer association for a quicker resolution.

[SanHarrison]

Having worked in car repairs for so many years, it's common to see new cars with issues that make owners want a replacement. For minor problems like a stuck window, fixing it once or twice is enough. However, major defects such as water in the engine or cracked body welds qualify for a replacement under the three-guarantee policy if multiple repair attempts fail. Owners should immediately gather their invoices and repair records to confront the 4S dealership, avoiding any modifications that could shift blame. I recommend testing the car with several short trips in the first few months after purchase to spot issues early. Delays can complicate resolutions. Safety is no small matter.