Can a new car be replaced if it malfunctions within 15 days?
2 Answers
Whether a new car can be replaced if it malfunctions within 15 days depends on the nature of the fault. If within 15 days, the vehicle experiences quality issues such as steering system failure, brake system failure, fuel leakage, or body cracking, you can apply for a replacement or refund at the 4S store where the car was purchased. This must be done within 60 days or before the car reaches 3,000 kilometers. Additional information: The car three-guarantee policy refers to the retail business's commitment to "repair, replacement, and refund" for sold goods. It is a credit guarantee method where the seller is responsible for the purchased items within a certain period after the goods enter the consumer market.
I went through the exact same situation last year - the engine warning light came on within two weeks of taking delivery. The three-guarantee policy does allow for vehicle replacement under certain conditions: within 60 days or 3,000km (whichever comes first), critical failures like steering malfunction, brake failure, body cracks or fuel leakage qualify for direct refund/replacement. In my case, it was an engine control module fault that took nearly a month to resolve. Key advice: keep all repair invoices - insist on documentation for every dealership visit. Also beware of letting them attempt fixing the same issue more than five times, as even minor recurring problems can then justify replacement. But it ultimately depends on the fault type - I'd recommend getting a professional diagnostic report first.
