Can a New Car Be Replaced Due to Water Leakage?
2 Answers
New car can be replaced due to water leakage, and it can be replaced within the warranty period. Conditions for replacing a new car: If the vehicle has undergone two repairs for serious safety performance failures and the issue remains unresolved or new serious safety performance failures occur, the car can be replaced; if the engine or transmission has been replaced twice, or the same major component of the engine or transmission has been replaced twice due to quality issues and still cannot function properly, the car can be replaced; if the same major component of the steering system, braking system, suspension system, front/rear axle, or body has been replaced twice due to quality issues and still cannot function properly, the car can be replaced; the major components of the steering system, braking system, suspension system, front/rear axle, and body must be explicitly listed by the manufacturer in the warranty certificate, and their types and scope should comply with national standards or regulations. Relevant regulations for replacing a new car: Within the warranty period of the household automobile product, if the cumulative repair time due to quality issues exceeds 35 days, or if the same quality issue has been repaired more than five times, the consumer can request a replacement from the seller by presenting the warranty certificate and purchase invoice.
As someone who just went through this, I think it mainly depends on the cause of the leak and the manufacturer's policy. If you find a leak in a new car, don't take it lightly. In my case, it was an issue with the trunk seal, and after inspection at the 4S店, they replaced the entire seal under warranty. However, for serious situations like water seepage in the engine compartment or chassis causing electrical faults, according to the automotive three-guarantee policy, you can only apply for a replacement after three unsuccessful repairs. That said, many brands now offer a 30-day no-worry return or exchange for new cars. I recommend you immediately take videos as evidence, keep maintenance records, and call the manufacturer's customer service to report the issue. Ultimately, it depends on how the inspection report classifies the fault level.
