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At which stage will I receive a message when using Quick Settlement?

2 Answers

DelJanelle

07/28/25 10:44pm

When using Quick Settlement, you will receive a message when selecting no dispute over liability or when accepting the remote responsibility determination guidance provided by traffic police. Here is an introduction to Quick Settlement: 1. Introduction to Quick Settlement: Quick Settlement is a convenient accident handling and insurance claim service for auto insurance consumers, jointly launched by Shanghai police and the Shanghai insurance industry using the "Internet+" model. 2. Claim services of Quick Settlement: Quick Settlement enables online acceptance of traffic accidents, online responsibility determination, and convenient insurance reporting and claim services. For motor vehicle accidents causing losses in Shanghai, responsibility determination and claims can be quickly completed online.

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DeAliyah

08/12/25 3:12am

When using the quick claim settlement service, I typically receive notifications at several key stages. The first step occurs within minutes after submitting my claim application—I receive an SMS or app push notification confirming that my application has been received, and the system automatically checks whether the documents are complete. The second step involves the review stage; if there are no issues with the files, I receive an update within a day or two, such as the progress of the review or whether additional materials are needed. The third step is the final notification, which I receive immediately once the claim decision is made, including details like the compensation amount and payment specifics. This entire process is automated by the insurance company's system, ensuring efficiency and avoiding long waiting times. The fourth step is a confirmation SMS sent after successful payment, reminding me to check my account. The entire process is smooth, and if there are any issues, the notifications include customer service contact details.

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