Are the courtesy cars provided by 4S stores free?
1 Answers
4S stores provide courtesy cars for free. According to national regulations, if the repair time at a 4S store exceeds 5 days, they should provide a courtesy car. Article 19 of the "Regulations on the Repair, Replacement, and Return of Household Automobile Products" stipulates: During the warranty period of household automobile products, if the repair time (including waiting time for spare parts) exceeds 5 days due to quality issues, the consumer should be provided with a courtesy car or reasonable transportation cost compensation. Here is additional information: 1. Article 8: Manufacturers must strictly implement the factory inspection system; household automobile products that have not passed inspection are not allowed to be sold. 2. Article 9: Manufacturers must file basic information, vehicle model information, designated sales and repair network details, product manuals, warranty certificates, maintenance manuals, and information on handling warranty disputes and vehicle returns with the General Administration of Quality Supervision, Inspection, and Quarantine, and update the filing promptly when information changes. 3. Article 10: Household automobile products must come with a Chinese product qualification certificate or related proof, along with product manuals, warranty certificates, maintenance manuals, and other accompanying documents.
