Dedicated IT Support Technician

Description

Summary: This role delivers concierge-level IT support to VIP and Executive-level staff, ensuring the highest standards of service, confidentiality, and responsiveness. Highlights: 1. Provide high-touch, ITIL-based support to VIP staff 2. Handle confidential data with integrity and discretion 3. Support collaboration tools and VTC systems for executive communications Apply Now MANTECH seeks a motived, career and customer-oriented Dediced IT Support Technician to join our team in McLean, VA. In this role, you will deliver concierge-level IT support to VIP and Executive-level staff, ensuring the highest standards of service, confidentiality, and responsiveness. Responsibilities include, but are not limited to: Provide high-touch, ITIL-based support to VIP staff by efficiently managing the full lifecycle of incidents and service requests, including independent troubleshooting and resolution of complex technical issues without Tier 3 escalion. Deliver remote and onsite desktop support using secure tools for system repair, configurion, and optimizion. Maintain and upde service records, ticketing systems, and access administrion logs to ensure accuracy and compliance. Provide technical support for sensitive applicions and handle confidential da with integrity and discretion. Manage access rights and account administrion for enterprise applicions, dabases, and secure systems, while supporting access requests, virus scanning, da transfers, and standalone devices, printers, and peripherals in compliance with security protocols. Support collaborion tools and VTC systems such as Microsoft Teams, WebEx, and mobile devices for executive communicions. Supporting all facets of installions, which includes the physical placement of which includes the physical placement of desktop IT equipment to include printers, CAT5 and fiber optic cable, rack mounted network equipment, switches, workstions, and communicions equipment as required. Local travel may be required between customer buildings or temporary assignment to an alterne locion in support of special projects. Work a required 8 hour shift between the hours of 8:00 AM - 6:00 PM as part of a coverage team opering between 6:00 AM and 7:00 PM. Every 7th week rote shift to cover 11:00 AM - 7:00 PM. May need to flex shift as required. Occasional after hours, on call, and weekend support when required. Minimum Qualificions: High School Diploma with 13+ years of experience or an Associe’s Degree with 11+ years of experience, or a Bachelor’s Degree with 9+ years of experience. Minimum 9 years’ experience required supporting customer IT installions. Component Mission Administror (CMA) Certificion or Directore Mission Administror (DMA) Certificion. Resolving technical problems and answering queries by telephone or self-service th involve computer hardware, software, network, system/applicion access, and telecommunicions systems. Knowledge of Windows Active Directory, multiple desktop programs, configurion and debugging techniques. Experience providing technical support for Windows 10, Microsoft Office 2016 or ler, multiple internet browsers, and standard business applicions used within a business environment. Familiarity with TCP/IP, general networking issues, virus scanning services (desktop, stand-alone and laptop computing services), servers, printers, peripheral devices, installing endpoints including but not limited to desktop IT equipment, printers, VOIP and digital phones, network switches. Preferred Qualificions: Reled work experience in a technical help desk position, refreshing of IT equipment, providing deskside IT support and installion of IT hardware, networks, VoIP phones, and/or audio/video equipment. Special non-commercial systems administror experience (access management/file transfer). Strong communicion skills due to a variety of groups to be working with, such as co-workers, management, and customers; must be able to exchange accure informion. Ability to adapt to quickly changing tasks and requirements and the ability to quickly learn new skills while on the job. Clearance Requirements: Must have a current/active TS/SCI with Polygraph. Physical Requirements: Must be able to remain in a stionary position least 50% of the time. Constantly opere a computer, phone, and other office equipment for extended periods of time. Must be able to move/traverse within and between buildings and offices, position self to maintain equipment and cabling, including under the desks, while moving floor tiles, and in server closets, some of which may be confined spaces. Must be able to move Audio/Visual or Computer equipment weighing 50 pounds, some equipment may require team-lift or the use of carts. Ascends/descends a ladder, 10 feet high while pulling cables and adjusting equipment. Apply Now