Virginia Customer Service - Customer Facing Job Listings

Customer Success Manager63847370575361120

Workable

Customer Success Manager

Ready to join a fast growing, and category leading SaaS company? Do you want to build a career in customer success? Do you want to get involved in technology but love supporting customers? Are you looking for a company that will invest time in your development, support your professional growth and listen to your ideas? If yes, then keep reading! PerformYard has developed a simple and effective product that drives our customer’s employee performance through the roof. Our long-term vision is to change the way performance is managed and measured in organizations of all sizes. To achieve this we need to add to our amazing team...that’s where you come in! As a PerformYard Customer Success Manager (CSM), You will work to build long-lasting relationships with our customers founded on successful adoption and ongoing usage of our leading software product. You’ll interact with executives and professionals from across a diverse customer base to aid clients in achieving their goals for using PerformYard in their organizations. You will partner with customer personnel to implement PerformYard. This includes supporting product configuration to meet customer-specific needs, providing consultative advice and best practice information, leading training (from one-on-one support to large group, virtual sessions) – all to create a successful and happy customer! This is a 100% Remote position - now & forever Requirements What You’ll Do: Create long lasting satisfaction for professionals at all points of their customer lifecycle in order to retain their business and grow revenue Establish a trusted advisor relationship with each customer through the onboarding and training process to drive the value of our products long term Respond to phone calls and emails to support adoption, usage and expansion within the customer base Meet or exceed aggressive responsiveness and quality goals Be the voice and advocate of our customer - work with leadership and product teams to identify process improvements or product requirements to help resolve any customer facing issues, test any new product ideations and improve satisfaction Utilize Salesforce and additional internal tools in order to create the best possible business and service level outcomes for our customers Proactively influence team culture by actively participating in team and company activities and opportunities for feedback What you’ll Bring: Bachelor's Degree Customer Success Manager should have a minimum of one year of Customer Success, Account Management, Account Support or related experience, preferably in software Detailed and action oriented, with ability to manage multiple requests, respond quickly and with high quality, and problem solve on the fly Enthusiastic and proactive self-starter with ability to communicate Empathy for customer experience, and a desire to make customers successful Understanding or previous use of CRM, Customer Success or Help software tools Excited to operate in a fast paced start-up environment Bonus Points: A desire to do and achieve brilliant things! Authentically curious, you love learning and improving yourself Integrity is fundamentally important to you You want to make a real difference You are naturally entrepreneurial and Street smart Benefits In addition to your compensation plan we also have medical, dental, and vision health insurance benefits w/ HSA plan, disability insurance, 401k plan, generous PTO, paid holidays and other benefits.

Arlington County, Arlington, VA, USA

Workable

Service Advisor

Elite is looking for a knowledgeable and customer-focused Service Advisor to join our team. The Service Advisor plays a crucial role in ensuring exceptional customer service and communication between the customers and the service department. Key Responsibilities Greet customers and ascertain their automotive service needs. Assist customers by providing advice on repairs and maintenance services. Prepare and present detailed service estimates and obtain customer approvals. Coordinate the scheduling of service appointments and manage workflow in the service department. Communicate with service technicians about the specifics of customer needs and repair recommendations. Follow up on service appointments and ensure customer satisfaction with service received. Review vehicle history and make tailored service recommendations. Handle customer complaints and resolve issues effectively. Maintain accurate records of services performed on vehicles and other administrative tasks. Requirements Qualifications: High school diploma or equivalent. 1-3 years of experience in automotive service or customer service, experience as a Service Advisor is a plus. Strong understanding of automotive repair and maintenance. Excellent communication and interpersonal skills. Ability to multitask and work in a fast-paced environment. Proficient with computer systems and dealership management software. Strong organizational skills and attention to detail. Valid driver's license and a clean driving record. Benefits Comprehensive benefits package including medical, dental, vision, life, and disability insurance, paid time off, company holidays, a 401(k) plan, and various wellness and gym reimbursement programs.

Mt Hope, WV, USA

Client Experience Support Specialist63392036081281122

Workable

Client Experience Support Specialist

Join Our Team! This is a fully remote opportunity with Guidant Financial, available in select states across the US: AZ, FL, GA, ID, KS, LA, MI, MN, NC, NE, TX, UT, VA, MO. Compensation: $20 per hour, equivalent to an annual salary of $41,600. Are you passionate about providing exceptional support to clients and helping small businesses grow? At Guidant Financial, we believe in empowering entrepreneurs and our team members alike! We've already helped launch over 20,000 businesses and created nearly 100,000 jobs by delivering innovative funding solutions. Now, we want you to be part of this exciting journey! Our Core Values **Adaptability**: Welcome change and help others grow along the way. **Connection**: Build relationships, lift others up, and grow together. **Excellence**: Step outside your comfort zone to make improvements and satisfy your curiosity. Your Role as a Client Experience Support Specialist The Client Experience Support Specialist plays a vital role in supporting small business owners with the administration of their 401(k) plans. This dynamic position involves answering questions, guiding clients through the electronic signing of annual 5500 filings, and keeping them informed about any outstanding documents. You will engage in high-volume client communication via calls and emails, and will collaborate effectively with your team members in the 401(k) Administration Services department to deliver exceptional service. What You’ll Do Engage with clients by handling their inquiries promptly and effectively within scheduled timelines. Build a solid foundation in 401(k) Plans and familiarize yourself with the 5500-filing process. Consistently meet department Service Level Agreements (SLAs) for live calls, voicemails, email interactions, and Net Promoter Scores (NPS). Guide clients through various processes and systems to ensure they successfully complete their annual filings. Maintain and update client records in our customer relationship management system. Accurately upload investment management statements to the appropriate accounts. Swiftly assess accounts for any pending documentation and communicate the necessary information to clients. Conduct proactive reminder calls to clients about returning required information, completing their annual reports, and addressing any outstanding amendments. Engage in ongoing training and development with the goal of becoming a subject matter expert on 401(k) plans. Provide exceptional support to clients across a variety of scenarios, demonstrating a genuine passion for delivering an outstanding client experience. Additional Responsibilities Utilize E-Signature software to deliver documents to clients Assist Account Specialists with their queues when necessary Play a key role in team and departmental initiatives Execute additional tasks as needed Requirements Traits Growth Mindset: Eager to learn and continuously improve. Adaptability: Comfortable with ambiguity and able to handle stressful situations calmly. Client Relationship Skills: Skilled at de-escalating situations and making clients feel valued. Proactive Communication: Willing to address issues directly and promptly. Resilience: Ready to tackle challenges head-on, even in less structured environments. Quick Learner: Capable of hitting the ground running, learning quickly, and figuring out answers independently. Skills and competencies 1-2 years of experience in customer service or client support roles. Robust verbal and written communication skills. Proficient in using CRM software and Microsoft Office Suite. Ability to handle multiple tasks and manage time effectively. Great attention to detail and problem-solving abilities. Experience in the finance industry is a plus. Work From Home Requirements A designated workspace to work from (home office). High-speed internet connection. Get ready to make a difference in the lives of small business owners while enjoying a fulfilling career at Guidant Financial! Benefits Our People are Key to Success: Work with a team of smart, creative, fun and highly motivated people When You Grow, We Grow: Continue to learn with ongoing training, career pathing, and supportive leaders. For the last four years, Guidant has promoted more than 30% of our organization into new and exciting roles! Wellness: Top benefits and perks including comprehensive health coverage (with free premium option), competitive salary, paid parental leave and a generous 401k match. Be able to disconnect with Paid Time Off of 3 weeks and 11 Paid Holidays. Flexible Work Arrangements: Work from the enjoyment of your home office. We work with entrepreneurs every day; we want you to have autonomy within your work structure with company provided equipment. Awesome Culture: Be part of Guidant’s award-winning culture and have the experience to connect through coffee with senior leaders or hit a home run being part of our company sporting events. Empowering Equity and Inclusion: Be part of an inclusive work environment that gives employees a voice to speak up, be heard, and supported. This is a fully and permanently remote work from home opportunity with a growing and stable company available in select states across the US: AZ, FL, GA, ID, KS, LA, MI, MN, NC, NE, TX, UT, VA, MO Compensation: $20 per hour, equivalent to an annual salary of $41,600.

Virginia, USA

$20