Virginia Call Center & Customer Service Job Listings

Customer Success Manager63847370575361120

Workable

Customer Success Manager

Ready to join a fast growing, and category leading SaaS company? Do you want to build a career in customer success? Do you want to get involved in technology but love supporting customers? Are you looking for a company that will invest time in your development, support your professional growth and listen to your ideas? If yes, then keep reading! PerformYard has developed a simple and effective product that drives our customer’s employee performance through the roof. Our long-term vision is to change the way performance is managed and measured in organizations of all sizes. To achieve this we need to add to our amazing team...that’s where you come in! As a PerformYard Customer Success Manager (CSM), You will work to build long-lasting relationships with our customers founded on successful adoption and ongoing usage of our leading software product. You’ll interact with executives and professionals from across a diverse customer base to aid clients in achieving their goals for using PerformYard in their organizations. You will partner with customer personnel to implement PerformYard. This includes supporting product configuration to meet customer-specific needs, providing consultative advice and best practice information, leading training (from one-on-one support to large group, virtual sessions) – all to create a successful and happy customer! This is a 100% Remote position - now & forever Requirements What You’ll Do: Create long lasting satisfaction for professionals at all points of their customer lifecycle in order to retain their business and grow revenue Establish a trusted advisor relationship with each customer through the onboarding and training process to drive the value of our products long term Respond to phone calls and emails to support adoption, usage and expansion within the customer base Meet or exceed aggressive responsiveness and quality goals Be the voice and advocate of our customer - work with leadership and product teams to identify process improvements or product requirements to help resolve any customer facing issues, test any new product ideations and improve satisfaction Utilize Salesforce and additional internal tools in order to create the best possible business and service level outcomes for our customers Proactively influence team culture by actively participating in team and company activities and opportunities for feedback What you’ll Bring: Bachelor's Degree Customer Success Manager should have a minimum of one year of Customer Success, Account Management, Account Support or related experience, preferably in software Detailed and action oriented, with ability to manage multiple requests, respond quickly and with high quality, and problem solve on the fly Enthusiastic and proactive self-starter with ability to communicate Empathy for customer experience, and a desire to make customers successful Understanding or previous use of CRM, Customer Success or Help software tools Excited to operate in a fast paced start-up environment Bonus Points: A desire to do and achieve brilliant things! Authentically curious, you love learning and improving yourself Integrity is fundamentally important to you You want to make a real difference You are naturally entrepreneurial and Street smart Benefits In addition to your compensation plan we also have medical, dental, and vision health insurance benefits w/ HSA plan, disability insurance, 401k plan, generous PTO, paid holidays and other benefits.

Arlington County, Arlington, VA, USA

Workable

Service Advisor

Elite is looking for a knowledgeable and customer-focused Service Advisor to join our team. The Service Advisor plays a crucial role in ensuring exceptional customer service and communication between the customers and the service department. Key Responsibilities Greet customers and ascertain their automotive service needs. Assist customers by providing advice on repairs and maintenance services. Prepare and present detailed service estimates and obtain customer approvals. Coordinate the scheduling of service appointments and manage workflow in the service department. Communicate with service technicians about the specifics of customer needs and repair recommendations. Follow up on service appointments and ensure customer satisfaction with service received. Review vehicle history and make tailored service recommendations. Handle customer complaints and resolve issues effectively. Maintain accurate records of services performed on vehicles and other administrative tasks. Requirements Qualifications: High school diploma or equivalent. 1-3 years of experience in automotive service or customer service, experience as a Service Advisor is a plus. Strong understanding of automotive repair and maintenance. Excellent communication and interpersonal skills. Ability to multitask and work in a fast-paced environment. Proficient with computer systems and dealership management software. Strong organizational skills and attention to detail. Valid driver's license and a clean driving record. Benefits Comprehensive benefits package including medical, dental, vision, life, and disability insurance, paid time off, company holidays, a 401(k) plan, and various wellness and gym reimbursement programs.

Mt Hope, WV, USA

Workable

Truck Service Advisor

As a Truck Service Adviser (TSA), you will provide first-rate customer service to customers about the products we sell and the services we provide. The TSA is primarily responsible for writing up work orders, suggestive selling, and handling over the counter sells (OTC) transactions while insuring we are returning every traveler to the road safe and better than when they arrived. In this role, you can expect to: - Work in a trusting and safe environment focused on provided excellent customer service where the expectations of the customer are exceeded. - Have extensive knowledge of the services we provide and the products we sell. - Have Strong selling skills to help generate revenue, Ability to influence in a professional manner while maintaining and displaying high integrity. - Write, detail and process (pay out) Work orders and OTC transactions; Properly write up an ETA Work Order. Secure purchase orders, prepare and communicate quotes to customers. - Prepare end of shift drop and shift reports, Understand various payment types. -Provide Customers with descriptions of any issues with their vehicle and help them understand what is needed to return them to the road safely. - Regularly be on the phone speaking to drivers, companies, securing payments or advising drivers/companies with issues related to their vehicle. Work Environment While performing these duties of this job, the employee may be exposed to outdoor elements in all seasons. Occasionally, the employee will be exposed to fumes and particles. The noise level in the environment can be loud at times. Requirements What we Would like to see - A dedicated individual who works well with others and is excited to be a part of our team! - Good verbal, written and communication skills - Basic computer skills. - Ability to work night shift hours, weekends, some holidays and be available to come in if needed to cover a shift. - A valid drivers license and reliable transportation. - No previous Experience needed Expected Physical Demands include regularly speaking to and listening to customers. Standing, Walking, Kneeling, Bending over and Crouching. - This Position is for Second Shift 3pm-11pm, training will be done on First shift; after completing the training period the employee will then be moved to the Second shift Schedule. Benefits Benefits and Pay will be discussed during any interviews.

Glade Spring, VA 24340, USA

Workable

Server (Part Time)

The Experience Senior Living Team is comprised of dynamic professionals that are fueled by their passion to empower people as they grow older to live life to the fullest. They are creators, architects, nurses, researchers, programmers, marketers, facilitators, developers, investors, and caregivers, all focused on making a positive impact on the lives of residents, their families and team members. We are looking for a Server to join our amazing team! Responsibilities: Provide a high level of customer service and promote a fine dining atmosphere. Work closely with the Director of Culinary Services and/or Executive Director to keep residents satisfied with food and dining programs. Set tables in accordance with ESL standards. Serve residents and guest’s beverages as requested. Review daily menu with residents. Takes and delivers accurate meal orders to residents and guests. Remove used or soiled plates, utensils, glasses, linen from the dining room as needed. Adhere to Quality Enhancement standards and standard food safety practices. Assist with preparation and execution of special events, banquets, and theme meals. When applicable acquaint new residents with menus, seating, and dining options. Clean and sanitize carpet, tables, chairs, condiment containers, and equipment used in the dining room. Communicate resident likes and dislikes to Director of Culinary Services for menu planning purposes and resident satisfaction. Create a strong sense of teamwork and cooperation among all staff. Attend Pre-Meal stand up held for all dining and kitchen staff. May perform other duties as needed and/or assigned. Requirements Basic reading, writing, and mathematical skills. Strong communication and teamwork skills. Strong organization and time management skills. Able to resolve problems of dissatisfied customers and/or employees Benefits We offer a full benefits package that includes medical, dental, vision, STD/LTD, life and voluntary life, 401k with employer matching, paid holidays, and up to 20 days PTO in the first three years.

Mechanicsville, VA, USA

Workable

Front Desk Clerk

Front Desk Opportunities – Submit Your Resume! As a staffing agency, our job openings change frequently! While we may not have an immediate front desk position available, we’re always looking for great candidates. If you have experience in customer service, reception, or administrative support, we encourage you to submit your resume. By applying now, you’ll be among the first to be considered when a front desk role becomes available. Opportunities can open up at any time, so don’t miss your chance to be in our talent pool! Submit your resume today, and we’ll reach out when the right position comes up. Responsibilities: Greet visitors, clients, and employees with a warm and professional demeanor. Answer and direct phone calls, take messages, and provide basic information as needed. Manage appointment scheduling and visitor check-ins. Handle inquiries and assist with general office tasks to support daily operations. Perform administrative duties such as filing, data entry, and organizing office supplies. Ensure the front desk area remains clean, organized, and welcoming. Requirements High school diploma or equivalent required. Previous experience in a customer service or front desk role preferred. Strong communication skills, both written and verbal. Proficient in Microsoft Office Suite and comfortable using computer systems. Excellent organizational skills and attention to detail. Ability to multitask and thrive in a fast-paced environment. Flexibility to adapt to changing schedules or business needs.

Chesapeake, VA, USA

DV - Hotline Specialist Full Time (Mon-Fri, 9am-5pm)63499976108803125

Workable

DV - Hotline Specialist Full Time (Mon-Fri, 9am-5pm)

Title: DV Hotline Specialist Full Time (Mon-Fri, 9am-5pm) (shift times cannot be changed or accommodated) Department: Artemis House Reports to: Crisis Hotline Program Manager Pay Range: $20.00-$22.00 per hour Location: Remote FLSA Status: Exempt About Us: Shelter House was established in 1981 as a grassroots responder to the homelessness crisis in Fairfax County. Since the organization’s inception, we have adapted and grown to meet community needs, all while working in partnership with government and private partners and community members. Today, Shelter House is a successful and reputable organization of over 100 employees committed to preventing and ending homelessness and domestic violence. In the last year, our compassionate team of individuals changed the lives of nearly 2,000 individuals, half of which were children. Our Culture is built from our Core Values of Inclusivity, Collaboration, Accountability, Respect, and Empowerment (iC.A.R.E.) About the Role: The Domestic Violence (DV) Hotline Specialist is an essential remote position covering the 24-hour domestic and sexual violence hotline for Fairfax County, through Shelter House. The Hotline Specialist will answer the crisis line and assess callers for shelter entry eligibility in addition to providing resources, information and safety planning, regardless of shelter entry. The Hotline Specialist must listen empathetically and with an ear tuned to assessing imminent danger of lethality due to domestic violence. The Hotline Specialist will provide trauma informed crisis intervention, advocacy, support and safety planning and work in collaboration with community resources and referrals. In addition, the Hotline Specialist will coordinate with shelter staff and management to ensure a smooth transition for callers from the community to the shelter. All Part-Time Hotline Specialist will receive an hourly pay of $20.00-$22.00 an hour. Part-Time staff are required to cover at least 2 shifts a weekend, which will include weekend days, evenings, and overnights including holiday coverage. All On-Call Hotline Specialist will receive an hourly pay of $20.00-$22.00 an hour. On call staff are required to cover at least 4-6 shifts a month, which will usually include Days, evenings, weekends, overnight and holiday coverage. How you will contribute: Conduct crisis screenings over the phone with those seeking shelter entry into Fairfax County’s shelter for those fleeing domestic violence or callers seeking DV/SV/Human trafficking/Stalking resources. Provide emotional support through supportive listening, trauma informed, crisis intervention, advocacy and safety planning in addition to providing resources whenever possible and requested. Provide problem solving, safety planning, education, advocacy to callers as appropriate Provide appropriate community referrals and work collaboratively with other community agencies to provide comprehensive services for callers where possible and appropriate. Have a quiet workspace with reliable wi-fi connection to conduct calls professionally and privately while maintaining caller privacy. Answer every call that comes to the hotline during shift. Promptly document all calls in required systems, maintain strict confidentiality, and ensure all required information is gathered and recorded. Ability to navigate and utilize digital platforms for tracking/storing information. Submit all completed and required documentation no later than the end of a shift. Adhere to all agency and department policies and procedures. Remain knowledgeable of best practices related to DV/SV/Human Trafficking/Stalking as well as internal policies and processes that may impact shelter eligibility. Attend virtual supervision and staff meetings, ongoing training and quarterly meetings, which may be in person periodically. Communicate regularly with Hotline Program Manager to report the start of your shift, any changes in your schedule, and any challenges you experience answering calls. Maintain regular communication with supervisor to seek support guidance during shift to process challenging calls if/when necessary. Consistent showing up to shifts on time and communicating in advance if unable to cover any agreed upon shift. Ensure compliance with all agency policies. Exemplify the Shelter House core values; Inclusivity, Collaboration, Accountability, Respect and Empowerment. The FT Hotline Specialists (Monday –Friday) can expect to have additional administrative duties during periods of down time. Other Duties as assigned. Requirements Required: Must be a resident of NOVA (Northern Virginia) Reliable and stable internet connection Quiet workspace Bachelor’s degree in human services, Social Work or related Field or combination of education and experience 2+ years' experience working with victims of DV/SV/ or Human Trafficking Knowledge in counseling techniques and experience in trauma informed domestic and sexual violence Clear written communication Active listening skills Computer skills – including work, Excel, email and the internet Ability to maintain professional ethics and client confidentiality Strong written and oral communication skills Ability to prioritize competing priorities and make sound judgements Ability to complete tasks while navigating frequent interruptions Strong organizational and time management skills Preferred: Experience working with clients who have suffered trauma. Preferred would be experience working in the fields of domestic violence and/or child abuse. Experience in a call center handling crisis situations. Must be familiar with trauma-informed care, especially as it relates to individuals experiencing domestic violence. Experience working with diverse populations. Physical Requirements: Annual TB Test is required Ability to sit or stand for long periods Ability to lift items weighing 10-20 pounds Benefits Medical, Dental & Vision Insurance 401K contributions with a 4% employer match 11 Paid Holidays, a Floating Holiday and the opportunity to take your Birthday Off Two Semi-Annual Team Building Events We recruit, hire, employ, train, promote, and compensate individuals based on job-related qualifications and abilities. Shelter House’s is free from all forms of employment discrimination, including harassment, because of race, color, sex, gender, age, religion or religious creed, national origin, ancestry, citizenship, marital status, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, military or veteran status, or any other characteristic protected by law. Shelter House also provides reasonable accommodation to qualified individuals with disabilities or based on a sincerely held religious belief, in accordance with applicable laws. If you need to inquire about an accommodation, or need assistance with completing the application process, please email peopleandculture@shelterhouse.org. ADA Statement: Shelter House will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990 Equal Opportunity Employer

Virginia, USA

$20-22

Contract Customer Service Job Available: 19 Per Hour63499815947011126

Workable

Contract Customer Service Job Available: 19 Per Hour

Remote Customer Service Agent – Start at $19/hr, No Degree Required Do you have a talent for communication and a passion for helping others? We're seeking dynamic individuals to become Remote Customer Service Agents. This role involves supporting our clients from your home, ensuring that every interaction is positive and professional. Responsibilities: Answer customer inquiries and resolve issues with attentiveness and empathy. Provide reliable and effective solutions to enhance customer satisfaction. Maintain clear and professional communication across all channels. Exhibit a consistently constructive and upbeat demeanor. What We’re Looking For: A dedication to exceptional customer service. Strong verbal and written communication skills. The ability to efficiently manage time and prioritize tasks. Familiarity with digital tools and common software platforms. What You’ll Get: The freedom to work remotely, providing flexibility in your work environment. The opportunity to design your work schedule to fit your life. Competitive compensation starting at $19 per hour. Career advancement opportunities and professional development in a supportive environment. Apply Today and Join Our Team! Additional Information: No specific educational background or previous experience required. A quiet, distraction-free workspace and a reliable internet connection are necessary. All candidates will undergo a background check. We are an equal opportunity employer, committed to fostering diversity and inclusion. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. #ZR

Richmond, VA, USA

$19

Immediate Opening: Remote Customer Service Representative with Competitive Pay63393540790787127

Workable

Immediate Opening: Remote Customer Service Representative with Competitive Pay

We're Hiring: Work-from-Home Customer Service Pro – $19/hr Starting, No Degree Necessary Are you ready to make a difference in people’s lives while working from the comfort of your own home? We are on the lookout for enthusiastic individuals to join our remote customer service team. This role involves interacting with a wide array of clients, ensuring that every service experience is handled with empathy and professionalism. Your Main Tasks: Quickly respond to customer queries and provide empathetic support Resolve customer issues effectively, ensuring lasting satisfaction Maintain clear and effective communication, both written and verbal Keep a consistently optimistic and helpful demeanor in all interactions Who We Want: Individuals with a strong drive for customer service excellence Excellent communicators with robust interpersonal skills Those who can prioritize effectively and work independently Tech-savvy candidates comfortable with various digital tools What You'll Enjoy: The flexibility to work remotely, from anywhere The ability to set your own hours, accommodating your lifestyle A competitive hourly rate of $19, with potential for advancement Career development opportunities within a nurturing team environment Apply Now to Start Your Journey! Additional Information: No prior experience or educational background required. A quiet, professional workspace and a stable internet connection are essential. All candidates will undergo a background check. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. #ZR

Virginia Beach, VA, USA

$19

Luxury Sales Consultant - Tyson's Corner Center63392056881409128

Workable

Luxury Sales Consultant - Tyson's Corner Center

At Blue Nile, we believe that love deserves better. We are passionately driven to reimagine the fine jewelry experiences and disrupt the jewelry industry. From engagements to anniversaries, from welcoming a new child to the family to celebrating a promotion, from holidays to birthdays, at Blue Nile we celebrate all stories of love. Blue Nile is looking for a Luxury Sales Consultant who is eager for an exciting opportunity to join our retail showroom in the Tyson's Corner Center in Tyson's, VA. The ideal candidate understands the white glove culture and has a passion to educate customers about jewelry purchases. A Luxury Sales Consultant at Blue Nile is outgoing, passionate and strives to help others. The company’s customer service goal is to enhance and grow the brand connection experience for customers. Luxury Sales Consultants do this through being professional, accessible, enthusiastic, and interested in a career that creates a “Jeweler for Life” relationship with Blue Nile. Responsibilities: Communicate the Blue Nile difference, instilling trust and confidence in our brand Demonstrate exceptional customer service and continually develop your product knowledge to educate customers Communicate accurate information and set clear expectations for customers, ensuring an on-brand Blue Nile experience Proactively follow up on all internal and external communications while maintaining Blue Nile service standards Effectively resolve complex customer service challenges, finding solutions which exceed customer expectations Help create and maintain a service culture focused on the customer, enhance the buying experience and build relationships that lead to long term business growth Continuously maintain excellent attendance and punctuality Consistently achieve or exceed company sales and service goals Partner with peers and showroom management to solve problems while maintaining a service culture focused on the customer. Requirements Previous retail sales or customer service experience required. High School Diploma or GED Jewelry experience a plus but not required Excellent interpersonal, creative problem solving, organizational and time management skills Excellent listening, written and verbal communication skills Strong attention to detail and high integrity Ability to work within deadlines in a fast-paced environment Strong computer, typing/keyboarding, and data entry skills; aptitude to effectively and efficiently navigate through all computer systems Ability to stand for extended periods of time Flexibility and willingness to adjust to scheduling needs, particularly during retail peak seasons Authorized to work in the U.S Benefits The hourly pay range for this job is $21.00 - $25.00. Base pay offered may vary depending on geographic region, internal equity, job- related knowledge, skills & experience, among other factors. Regular positions are eligible for discretionary bonus. Blue Nile offers medical, vision, dental coverage and 401(k) employer match amongst other benefits for eligible positions.

Tysons, VA, USA

$21-25

Client Experience Support Specialist63392036081281129

Workable

Client Experience Support Specialist

Join Our Team! This is a fully remote opportunity with Guidant Financial, available in select states across the US: AZ, FL, GA, ID, KS, LA, MI, MN, NC, NE, TX, UT, VA, MO. Compensation: $20 per hour, equivalent to an annual salary of $41,600. Are you passionate about providing exceptional support to clients and helping small businesses grow? At Guidant Financial, we believe in empowering entrepreneurs and our team members alike! We've already helped launch over 20,000 businesses and created nearly 100,000 jobs by delivering innovative funding solutions. Now, we want you to be part of this exciting journey! Our Core Values **Adaptability**: Welcome change and help others grow along the way. **Connection**: Build relationships, lift others up, and grow together. **Excellence**: Step outside your comfort zone to make improvements and satisfy your curiosity. Your Role as a Client Experience Support Specialist The Client Experience Support Specialist plays a vital role in supporting small business owners with the administration of their 401(k) plans. This dynamic position involves answering questions, guiding clients through the electronic signing of annual 5500 filings, and keeping them informed about any outstanding documents. You will engage in high-volume client communication via calls and emails, and will collaborate effectively with your team members in the 401(k) Administration Services department to deliver exceptional service. What You’ll Do Engage with clients by handling their inquiries promptly and effectively within scheduled timelines. Build a solid foundation in 401(k) Plans and familiarize yourself with the 5500-filing process. Consistently meet department Service Level Agreements (SLAs) for live calls, voicemails, email interactions, and Net Promoter Scores (NPS). Guide clients through various processes and systems to ensure they successfully complete their annual filings. Maintain and update client records in our customer relationship management system. Accurately upload investment management statements to the appropriate accounts. Swiftly assess accounts for any pending documentation and communicate the necessary information to clients. Conduct proactive reminder calls to clients about returning required information, completing their annual reports, and addressing any outstanding amendments. Engage in ongoing training and development with the goal of becoming a subject matter expert on 401(k) plans. Provide exceptional support to clients across a variety of scenarios, demonstrating a genuine passion for delivering an outstanding client experience. Additional Responsibilities Utilize E-Signature software to deliver documents to clients Assist Account Specialists with their queues when necessary Play a key role in team and departmental initiatives Execute additional tasks as needed Requirements Traits Growth Mindset: Eager to learn and continuously improve. Adaptability: Comfortable with ambiguity and able to handle stressful situations calmly. Client Relationship Skills: Skilled at de-escalating situations and making clients feel valued. Proactive Communication: Willing to address issues directly and promptly. Resilience: Ready to tackle challenges head-on, even in less structured environments. Quick Learner: Capable of hitting the ground running, learning quickly, and figuring out answers independently. Skills and competencies 1-2 years of experience in customer service or client support roles. Robust verbal and written communication skills. Proficient in using CRM software and Microsoft Office Suite. Ability to handle multiple tasks and manage time effectively. Great attention to detail and problem-solving abilities. Experience in the finance industry is a plus. Work From Home Requirements A designated workspace to work from (home office). High-speed internet connection. Get ready to make a difference in the lives of small business owners while enjoying a fulfilling career at Guidant Financial! Benefits Our People are Key to Success: Work with a team of smart, creative, fun and highly motivated people When You Grow, We Grow: Continue to learn with ongoing training, career pathing, and supportive leaders. For the last four years, Guidant has promoted more than 30% of our organization into new and exciting roles! Wellness: Top benefits and perks including comprehensive health coverage (with free premium option), competitive salary, paid parental leave and a generous 401k match. Be able to disconnect with Paid Time Off of 3 weeks and 11 Paid Holidays. Flexible Work Arrangements: Work from the enjoyment of your home office. We work with entrepreneurs every day; we want you to have autonomy within your work structure with company provided equipment. Awesome Culture: Be part of Guidant’s award-winning culture and have the experience to connect through coffee with senior leaders or hit a home run being part of our company sporting events. Empowering Equity and Inclusion: Be part of an inclusive work environment that gives employees a voice to speak up, be heard, and supported. This is a fully and permanently remote work from home opportunity with a growing and stable company available in select states across the US: AZ, FL, GA, ID, KS, LA, MI, MN, NC, NE, TX, UT, VA, MO Compensation: $20 per hour, equivalent to an annual salary of $41,600.

Virginia, USA

$20