Windshield Replacement: Safety Features at Risk

April 16, 2025 – A simple windshield crack can turn into a $500 repair – and a fight to keep your car’s safety systems working. When a Pennsylvania woman paid for a replacement through Safelite, she expected her car to be as safe as before. Instead, she ended up chasing refunds and calling the I-Team's Call for Action after the company refused to reimburse her for a critical recalibration.

Her story is not unique. As modern vehicles pack more sensors, cameras, and radar behind the windshield, a glass replacement is no longer just a cosmetic fix. The National Highway Traffic Safety Administration (NHTSA) has issued repeated warnings: improper installation or missed recalibration of advanced driver-assistance systems (ADAS) can disable lane-keeping, automatic emergency braking, and adaptive cruise control.

The Woman’s $500 Lesson

The consumer, who asked to remain anonymous due to ongoing disputes, said