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Our quality standards are unsurpassed in the industry because we know that our customers’ standards grow with each passing year. Computer controlled processes, operators and technicians with decades of experience, and strict procedures for quality control have led Cannon Industries to step ahead of the competition, by earning QS:9000, ISO:9002, and TS:16949 certifications. Cannon Industries, Inc. is a drug, smoke and alcohol free working environment.\r\nGeneral Job Description: \r\nControls the flow of calls and visitors to the company. Provides administrative support to the President, Sales and Customer Service. 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Administration & Office Support in Rochester
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Administration & Office Support
Rochester
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Location:Rochester
Category:Administration & Office Support
Customer Service Representative63499851961859120
Workable
Customer Service Representative
Cannon Industries A global company with headquarters in Rochester, New York, Cannon Industries has grown to become one of the leading sheet metal and custom weld fabricators in the contract manufacturing industry. Our quality standards are unsurpassed in the industry because we know that our customers’ standards grow with each passing year. Computer controlled processes, operators and technicians with decades of experience, and strict procedures for quality control have led Cannon Industries to step ahead of the competition, by earning QS:9000, ISO:9002, and TS:16949 certifications. Cannon Industries, Inc. is a drug, smoke and alcohol free working environment. General Job Description: Communicates with customers on all questions and inquiries related to their orders including on-time delivery of product. Minimum Qualifications: Minimum 2 years customer service experience in an administrative/office setting Excellent phone communication ability Ability to navigate a computer database Attention to detail. Organized with clerical skills. Specific Duties: Responsible for customer order entry from EDI Monitor EDI schedules to make sure EAU (Estimated Annual Usage) is being met, and that customer orders are not dropping out of schedule. Monitor customer websites for purchase orders, schedule changes, request for quotes, quality information Handles customer inquiries pertaining to orders/product Communicates with customers daily to report ship & delivery information Complete ASN (Advance Ship Notice) when parts ship to customer Monitor all shipments by production to customer Maintain all customer files Create Expediter Report Monitor the customers delivery performance Acknowledge customer PO’s (purchase orders) Proactively notify customers of late orders Assign RMA’s (Return Material Authorization) to quality department for reconciliation Provide proof of delivery to customers as necessary for invoice discrepancies. Maintain and input data pertaining to customer orders in database This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties and responsibilities as it may be deemed necessary.
Rochester, NY, USA
Receptionist63848668520193121
Workable
Receptionist
Position: Receptionist Reports to: President Cannon Industries A global company with headquarters in Rochester, New York, Cannon Industries has grown to become one of the leading sheet metal and custom weld fabricators in the contract manufacturing industry. Our quality standards are unsurpassed in the industry because we know that our customers’ standards grow with each passing year. Computer controlled processes, operators and technicians with decades of experience, and strict procedures for quality control have led Cannon Industries to step ahead of the competition, by earning QS:9000, ISO:9002, and TS:16949 certifications. Cannon Industries, Inc. is a drug, smoke and alcohol free working environment. General Job Description: Controls the flow of calls and visitors to the company. Provides administrative support to the President, Sales and Customer Service. Expedites meetings, conferences, etc. Minimum Qualifications: Associates degree with 2 years experience in an office/administrative setting Legible handwriting with good written & oral communication skills Pleasant speaking voice Working knowledge with MS Windows and with office software (MS Word, Excel and Outlook) Ability to manage multiple priorities Ability to maintain a positive, professional demeanor under all circumstances Receptionist Duties: Answer telephone, route calls and take accurate messages Greet visitors notify person visited, monitor visitor activities in public area of the building Operate paging system in a professional manner Maintain appearance of work area and conference room Operate office equipment such as faxes, copiers, postage meters and computers Assist with composing and publishing announcements and bulletins Customer Service Duties: Assist with data entry pertaining to customer orders in database daily Assist with maintaining all customer files Prepare customized quote blanks, prepare and send out quotes in a timely manner Generate and post internally customer delivery performance weekly (using charts & graphs) Send out customer service surveys quarterly Assist with coordination of company social events 7. Report labor transactions 8. Updates inventory as needed This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties and responsibilities as it may be deemed necessary.
Rochester, NY, USA
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