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Con un equipo de 20 empleados, incluyendo técnicos, personal administrativo y gestión, hemos logrado un notable crecimiento del 40 % en ingresos entre 2023 y 2024, alcanzando los 2,5 millones de dólares. Nos especializamos en el cuidado de césped y árboles, ofreciendo servicios como fertilización, control de malezas, manejo de enfermedades y plagas en árboles, invernadas de sistemas de riego y la instalación de luces navideñas. Nuestros servicios siguen un modelo de suscripción, con varias visitas al hogar del cliente por año, renovables anualmente. Comprometidos con la sostenibilidad, innovamos constantemente con nuestro programa exclusivo Blended Organic, ofreciendo un servicio de primera calidad. Nuestra misión es acelerar la transición hacia un paisaje sostenible, comenzando justo en nuestros propios patios traseros. \nEstamos preparados para crecer. En cinco años, nuestro plan de expansión incluye agregar tres ubicaciones más además de nuestra oficina actual en Bozeman. Posteriormente, esperamos tener hasta 12 ubicaciones en 10 años. Bozeman seguirá siendo la sede corporativa a medida que crezcamos y albergará la gran mayoría de nuestro equipo de servicio al cliente/ventas.\n\nResumen/Objetivo: \nComo Representante de Servicio al Cliente en Yard Guard, desempeñarás un papel fundamental al crear la primera impresión de nuestra empresa en rápido crecimiento. Gracias a nuestro compromiso con la sostenibilidad, la innovación y un servicio al cliente de primera clase, hemos pasado de 300 a 3.000 clientes en apenas cuatro años, y no vamos a detenernos. \nBuscamos a alguien que se desenvuelva bien de forma autónoma, que comparta nuestros valores fundamentales y que esté entusiasmado por crecer junto con nosotros. Si te apasiona el servicio al cliente, estás deseoso de marcar la diferencia y te motiva la innovación, únete a nosotros en Bozeman, MT, ¡y ayuda a dar forma al futuro de Yard Guard!\n\nDescripción: \nComo Representante de Servicio al Cliente en Yard Guard, serás el primer punto de contacto para clientes nuevos y existentes, ayudándoles a encontrar las mejores soluciones para sus necesidades de cuidado de césped y árboles. Gestionarás consultas de clientes a través de múltiples canales, incluyendo teléfono, mensajes de texto y correo electrónico, asegurando así una experiencia de servicio excepcional. \nEn este puesto, tú: \nResponderás consultas de clientes, resolverás problemas y ofrecerás orientación experta sobre nuestros servicios. \nEducarás a los clientes potenciales sobre las ofertas de Yard Guard y personalizarás planes de servicio según sus necesidades. \nAyudarás a los clientes actuales con preguntas sobre servicios, programación y resolución de problemas. \nMantendrás registros precisos de clientes y actualizarás los datos de las cuentas según sea necesario. \nIdentificarás oportunidades para mejorar la satisfacción del cliente, ya sea mediante mejoras de servicio, soluciones proactivas u ofertas adicionales. \nTrabajarás en colaboración con equipos internos para garantizar una entrega de servicio fluida. \nEl éxito en este puesto requiere sólidas habilidades de comunicación, resolución de problemas y capacidad para manejar múltiples tareas, así como una pasión intensa por ofrecer la mejor experiencia al cliente. ¡Si te desenvuelves bien en entornos dinámicos y te encanta ayudar a las personas, nos encantaría que te unieras a nuestro equipo!\n\nNuestros valores: \nSon la base sobre la cual tomamos todas nuestras decisiones, y esperamos que el candidato haga lo mismo. \nConsulta nuestros valores aquí para asegurarte de que los compartes: https://yardguardmt.com/about/\n\nCompetencias: \nDemuestra claramente competencia en habilidades de comunicación, tanto verbal como escrita. \nManeja todas las situaciones con empatía, asegurándose de que las preocupaciones y emociones del cliente se gestionen con amabilidad y mostrando habilidades para la resolución de conflictos. \nGestiona bien su tiempo y puede manejar eficientemente múltiples consultas diferentes por día. \nMantiene una atención crítica al detalle para que todas las cuentas de clientes sean precisas. \nEs capaz de identificar oportunidades para aportar valor a nuestros clientes sin ser demasiado insistente. \nPedimos que esta persona sea altamente autónoma y un constante aprendiz, buscando siempre mejores formas de mejorar tanto a sí misma como a Yard Guard. \nDebe tener una pasión casi obsesiva por nuestros clientes y su satisfacción con la marca y los servicios. \nDebes tomarte tu trabajo en serio, pero no a ti mismo. 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