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Summary: Seeking a Level 2 or higher Support Technician comfortable with AI tools, collaboration, and customer empathy to handle phone support, field work, and develop specialized interests. Highlights: 1. Opportunity for professional growth and specialization 2. Encourages appropriate use of AI tools with premium access 3. Values personal time with flexible hours and rare overtime Do you want to have real choices in your life, like both eating and paying rent in the same month? As a member of our team, you can do even better than that. Fun fact: everyone who works here can afford to buy a home, raise a family, and take vacations. We are looking for a Level 2 or higher Support Technician, or a Level 1 Support Technician with at least two years of experience who is ready to advance to Level 2 or is already performing at that level. We pay competitively and reward performance. You need to be comfortable using AI tools without being dependent on them. Degrees We do not require a college degree or specific certifications, but we value them and they will be considered in the hiring process. The Hours Monday through Friday, 8 to 5. Overtime is rare. After-hours and weekend work are uncommon. There is no on-call rotation. We are flexible with work hours. If you need to handle something during the week, you can make up the time or use PTO. We value our personal time as well as yours. Work Location This is an in-office position in Oregon City. Our office is close to good food options, has free parking, and is in a safe area. Qualifications We’re Looking For Valid driver license M365 administration Windows operating systems Active Directory and Group Policy management VMware and Hyper-V administration Networking: protocols, tools, troubleshooting, IP subnetting, VPNs, DNS Backup solutions: Veeam, cloud storage, disaster recovery Scripting: PowerShell or Bash for task automation Hardware: diagnose and repair PCs, servers, and laptops Soft skills: patience and empathy with customers Willingness to collaborate, share knowledge, and follow procedures and instructions Use of AI We encourage appropriate use of AI tools and provide premium access. AI should enhance your skill set, not replace foundational knowledge. Pay We pay well, we reimburse aggressively, and we keep things simple. Starting pay is $35.00 per hour. Business travel using your personal vehicle is reimbursed at the current federal mileage rate. After your probationary period, you will receive a company gas card. It may be used for business travel and limited personal use as outlined in the employee handbook. Because business mileage is reimbursed at the federal rate and you may also use the gas card for business fuel, your work-related fuel costs are effectively covered twice. This is a meaningful financial benefit and one our team values. PTO starts at 6 days per year. Location You must live within a reasonable commuting distance of Oregon City so you can be in the office as required. The Work Initially, you will handle phone support using RMM tools. Standard MSP work: Outlook issues, VPN troubleshooting, user creation and deletion, assembling and deploying new computers. There is also fieldwork, primarily installing new systems. As you grow with us, you will be encouraged to develop your own interests and specialties. Cover Letter You may use AI tools to assist with your cover letter. We are evaluating clarity of thought, communication skills, and authenticity. Instructions to Apply Submit your resume in both PDF and plain text format, along with a cover letter that demonstrates you read this posting. Mention Letterkenny. The Hiring Process Phone call: We will text you to schedule a time, then speak by phone. Skills assessment: A scenario-based assessment designed to evaluate real-world problem solving. This is an important part of our process. In-person interview: Meet with members of our executive team. Final interview: Meet the full team so we can assess mutual fit and capabilities before making an offer. Physical Requirements Must be able to walk, sit, stand, climb stairs and ladders, regularly lift 25 pounds and occasionally lift 50 pounds. Must be able to talk, hear, use hands to handle tools and equipment, reach, stoop, crouch, crawl, and kneel. Must have close vision and be able to use a computer monitor for extended periods. Must be comfortable speaking with customers on the phone for much of the day. Equal Opportunity Statement Global Network Support Inc. is an Equal Opportunity Employer. We do not discriminate in employment based on race, color, religion, sex, national origin, age, disability, veteran status, or any other protected class. We are committed to diversity, equity, and inclusion in our workforce.
