Pay: $18.00 - $24.00 per hour Job description: E-Commerce & Customer Service Specialist MAK’s Tire & Wheel — West Dundee, IL Pay: $18–$24/hr Schedule: Full-time (flexible daytime hours) Start: ASAP Employment: 1099 trial → potential W2 transition About Us MAK’s Tire & Wheel is a fast-growing e-commerce business specializing in wheels, tires, and automotive accessories. We work out of a clean office environment, Most daily work involves computer systems, customer service, product listings, and organization. We’re looking for someone reliable, sharp, and motivated who wants to grow with the company. Role Overview The E-Commerce & Customer Service Specialist works directly with the owner and handles customer communication, order flow, product listings, and daily e-commerce operations. This position has real long-term growth potential and is perfect for someone who wants to contribute ideas, improve processes, and help expand the business. Growth-Minded Role — Help Build the Next Phase of the Business We’re looking for someone who enjoys growing a business, improving workflows, and taking on projects that make a real impact. For the right person, responsibilities may include: Helping rebuild our new website using Shopify Supporting the reopening and management of our second eBay store Improving product listings, descriptions, and media Helping streamline processes and customer service workflows Assisting with new sales channels, tools, and system improvements Working closely with the owner on projects that directly affect growth If you like the idea of helping build, optimize, and expand a small but fast-moving business, this role is a great fit. Key ResponsibilitiesCustomer Service & Sales Support Respond to eBay/Amazon messages Confident, friendly phone communication Assist customers with product questions & fitment (training provided) Manage returns, order adjustments, and tracking issues Support customer feedback and satisfaction E-Commerce Operations Update product listings, descriptions, pricing, and photos Upload and organize product images Manage order flow & tracking Light data entry and administrative support Assist with reactivating additional sales channels (future) Light Physical Tasks (Office Only) Unbox and inspect returned items Prep outgoing packages and print labels (20–60 lbs max lifting; no warehouse equipment.) Requirements Fast, accurate typing Strong phone skills and communication Comfortable with computers, multitasking, and learning systems Detail-oriented and reliable Basic sales instincts Willingness to learn wheel & tire terminology Dependable work ethic (consistent attendance) Preferred (Not Required) Excel experience (sorting/filtering, VLOOKUP/XLOOKUP) eBay or Amazon seller experience Automotive knowledge Shopify or website experience Product photography or listing experience Employment Status Position begins as a 1099 contractor for a short trial period. After both sides confirm it’s a good fit, the role may transition into a W2 employee position with stable weekly hours. What We Offer Clean, relaxed office environment Flexible schedule One-on-one training with the owner No corporate nonsense Real growth potential Role evolves as the company expands How to Apply Email your resume (or a simple summary of experience) to: sales@wheelboss.net Please include: Typing speed Any e-commerce or Excel experience A few sentences about why you’re interested Benefits: Paid time off