Illinois Customer Service - Customer Facing Job Listings

Workable

Community Associate

ABOUT THE OPPORTUNITY As we continue to expand our real estate footprint, we are seeking a full-time Community Associate to be based in Chicago primarily at our Civic Opera location. The Community Associate will report directly to the Senior Community Manager and interact daily with other internal company departments, as well as external vendors and partners. This position is a high-impact, high-visibility role that serves not merely as a front desk presence, but as a catalyst for success. The Community Associate is the face of Workbox, responsible for fostering an engaged, supportive, and dynamic community experience that aligns with our mission of empowering entrepreneurs and businesses to grow. Together with the Senior Community Manager, the Community Associate plays a pivotal role in creating a warm, professional, and service-driven environment that helps members feel valued, connected, and positioned for success. This position is perfect for someone who thrives in a high-energy, community-focused environment and enjoys helping others success. If you are passionate about creating meaningful connections and providing exceptional customer service, this role is for you. KEY RESPONSIBILITIES Operations & Facility Upkeep Maintaining the overall cleanliness and presentation of the space, including: Regularly checking floors to ensure all common areas, kitchens and bathrooms remain tidy and well-stocked, including wiping down surfaces, restocking essential supplies, and ensuring trash and recycling are properly managed. Brewing coffee and running dishwashers daily. Preparing and clearing conference rooms. Identifying and promptly reporting any facility maintenance issues. Maintaining a warm, welcoming and professional front desk environment, greeting visitors, receiving deliveries, and ensuring smooth daily operations. Handling guest check-ins, workspace tours, and inquiries, while ensuring compliance with visitor policies. Monitoring and managing building logistics such as mail distribution, office supplies, and workspace organization. Assisting in coordinating member move-ins and move-outs, ensuring a seamless experience. Providing light technical support for in-space amenities such as automated coffee machines, AV equipment, and conference room booking platforms. Acting as a liaison between members and the operations team, escalating facility-related concerns as needed. Member Experience & Community Engagement Being the first point of contact for members and guests, ensuring every interaction is warm, personalized, and professional. Learning members' names, businesses, and goals, creating opportunities for curated connections that drive growth. Proactively identifying ways to support member success through thoughtful gestures, networking introductions, and community-driven experiences. Supporting and executing member events and programming that enhance engagement and add value. Ensuring all members feel heard and supported by promptly addressing inquiries and providing tailored solutions. Championing Workbox's culture of belonging by celebrating member wins, milestones, and contributions. Service, Hospitality & Workbox Standards Anticipating member needs before they arise, delivering proactive, thoughtful service. Maintaining the Workbox standard of hospitality by ensuring shared spaces are organized, welcoming, and fully operational. Being a brand ambassador by embodying Workbox’s commitment to genuine attentiveness, transformative experiences, and authentic relationships. Ensuring the environment remains clean, professional, and conducive to productivity throughout the day. Growth & Business Impact Encouraging members to leverage Workbox resources and partnerships to advance their businesses. Identifying opportunities to introduce Workbox offerings that enhance member success and retention. Collaborating with the Senior Community Manager and leadership team to continuously improve the member experience. Event Coordination & Monitoring Collaborating with the Event Sales Manager and assisting in event coordination, as needed. Managing on-site event setup, ensuring audio-visual equipment is properly configured, and teardown. Communicating regularly with the event host, troubleshooting issues, and assisting with event needs. Monitoring after-hours events on as needed basis (with potential for additional compensation). Requirements 1-3 years of experience in facility management, customer service, hospitality, coworking, or community engagement preferred. Familiarity with multi-site operations. Bachelor's degree preferred. Strong interpersonal skills with the ability to build genuine relationships. A natural problem-solver who takes initiative and remains adaptable in a dynamic workspace. Highly organized with excellent time management and multitasking abilities. Comfortable with light cleaning duties and maintaining a well-kept environment. Passionate for entrepreneurship, business growth, and creating an inclusive, collaborative environment. Comfortable using workspace technology (e.g., booking systems, CRM platforms, communication tools). A team player with a positive attitude and a strong sense of ownership and accountability. Benefits Anticipated salary: $45,000 annually Comprehensive health benefits, including medical, dental and vision coverage Company-paid life insurance 401(k) plan Generous paid time off FSA, HSA and commuter benefits Ongoing training and professional development

Chicago, IL, USA

$45,000/year