Summary: The Customer Service Supervisor provides leadership, coaching, and operational oversight for a customer service team, ensuring consistent execution of service standards and managing real-time workload distribution to promote a positive customer experience. Highlights: 1. Provide daily leadership and support to a customer service team 2. Manage staffing, scheduling, and real-time workload allocation 3. Serve as an escalation point for high-level customer issues Apply Now The Supervisor, Customer Service provides day‑to‑day leadership, coaching, and operational oversight for a team of Customer Service Representatives (CSRs) in a high‑volume, service‑focused environment. They ensure consistent execution of service standards across all contact channels, including phone, email, chat, and customer escalations. They manage staffing levels, attendance, scheduling, and real-time workload distribution to maintain service levels and promote positive customer experience. They serve as an escalation point for complex or sensitive issues and collaborate closely with cross‑functional teams to drive timely resolution. They support performance management, training, quality assurance, and continuous improvement initiatives. Compensation: $54,000 annually Schedule: Monday- Friday 10am-7pm, onsite Responsibilities Provide daily leadership, direction, and support to a team of Customer Service Representatives, ensuring consistent execution of service standards and operational processes. Manage staffing, scheduling, attendance, and real-time workload allocation to maintain service levels across phone, email, and chat channels. Conduct performance reviews and ongoing coaching sessions, including feedback delivery, development planning, and corrective action when necessary. Serve as a senior escalation point for high‑level customer or carrier issues, performing in-depth research and coordinating cross‑functionally to drive resolution. Monitor key performance metrics, call quality, and team productivity, identifying trends and implementing Apply Now
Craigslist · HR
Craigslist · HR
