Assistant General Manager (Del Taco/Carls Jr/Sbarro)

General Responsibilities for Assistant Manager (Carl's Jr., Sbarro, Del Taco): 1. Leadership & Team Management: Supervise, train, and develop team members to ensure high standards of performance. Lead by example to motivate staff, maintain a positive work environment, and ensure that employees understand and adhere to company policies. Ensure proper staff scheduling for shifts, managing staffing levels during peak hours. Conduct performance reviews, provide feedback, and coach team members for improvement. Resolve conflicts or issues that arise among team members or with customers. 2. Customer Service & Satisfaction: Ensure high standards of customer service are consistently met by all employees. Handle customer complaints or concerns, ensuring that issues are resolved promptly and professionally. Interact with customers to ensure a positive dining experience and encourage return visits. Monitor service speed and food quality to ensure customer satisfaction and minimize wait times, especially during peak periods. Ensure the restaurant meets cleanliness standards, providing a welcoming environment for customers. 3. Food Safety & Quality Control: Oversee food preparation and ensure all items are cooked according to brand standards, including portion sizes, cooking temperatures, and presentation. Ensure compliance with food safety regulations and sanitation practices, including monitoring staff hygiene and cleanliness of workstations. Regularly inspect food items for quality, freshness, and consistency, making adjustments when necessary. Supervise inventory management, ensuring proper rotation of stock and that ingredients are fresh. 4. Operational Oversight: Assist with day-to-day operations, ensuring efficient restaurant workflows. Manage kitchen and front-of-house operations, including food prep, order taking, cooking, and cleaning. Maintain operational standards, such as the cleanliness of dining areas, kitchen spaces, and restrooms. Ensure equipment is maintained and operational, reporting any needed repairs promptly. Oversee opening and closing duties, ensuring that all procedures are followed for security and cleanliness. 5. Financial & Cash Management: Supervise cash handling, ensuring accurate transactions, register balancing, and cash deposits. Help manage the financial aspects of the restaurant, including daily sales, labor costs, and food inventory. Monitor financial performance, including tracking costs and ensuring the restaurant stays within budget. Assist with preparing financial reports and contributing to cost control strategies. 6. Administrative Duties: Assist with maintaining employee records, including payroll, performance evaluations, and disciplinary actions. Complete daily operational reports, such as sales summaries, inventory, and labor tracking. Participate in recruitment efforts, including hiring and training new staff. Maintain communication with upper management and support the implementation of corporate policies. Brand-Specific Adjustments: Carl's Jr.: Food Focus: Oversee the preparation of burgers, chicken sandwiches, fries, and sides. Operational Emphasis: Supervise the grilling and frying processes to ensure food is cooked to company standards, especially during busy rush periods. Drive-Thru Operations: Ensure efficient and accurate drive-thru service, maintaining speed and order accuracy. Brand Standards: Help implement any promotional campaigns and new product launches. Sbarro: Food Focus: Manage food preparation of pizza, pasta, and Italian-style dishes such as salads and strombolis. Oven Management: Supervise the pizza oven to ensure pizzas are cooked to perfection and maintain consistency in the quality of the product. Self-Service Counter: Oversee the self-service counter area and monitor customer interactions to maintain efficiency and cleanliness. Pasta & Pizza Specialty: Manage inventory for pizza dough, cheese, sauces, and other fresh ingredients to ensure product quality. Del Taco: Food Focus: Oversee the preparation of Mexican food like tacos, burritos, quesadillas, and other signature items. Speed & Accuracy: Focus on the drive-thru and counter service to ensure fast and accurate service, especially during busy hours. Fresh Ingredients: Ensure that all ingredients like salsas, meats, and sauces are fresh and prepared according to Del Taco’s standards. Cross-Training: Train staff to work efficiently in both kitchen and front-line customer service roles. Skills and Qualifications for Assistant Manager: Experience: Prior experience in the fast food or quick-service restaurant industry, with at least 1-2 years in a leadership role (e.g., Shift Leader or Supervisor). Leadership Skills: Ability to motivate and manage a team, delegating tasks effectively and ensuring high standards of service. Customer Service: Exceptional interpersonal skills to resolve customer complaints and ensure satisfaction. Financial Acumen: Basic understanding of restaurant financials, including labor costs, food costs, and inventory management. Problem-Solving: Ability to handle difficult situations and make quick decisions, especially during peak times. Communication: Strong verbal communication skills to interact with customers, employees, and upper management. Food Safety Knowledge: A clear understanding of food safety practices, including sanitation and health regulations. Adaptability: Flexibility to adapt to different roles (front-of-house or back-of-house) and handle fast-paced environments. Physical Requirements: Ability to stand for long periods and perform physical tasks such as lifting, bending, and carrying supplies. Ability to lift up to 50 pounds when necessary (e.g., boxes of supplies). Ability to work in a fast-paced environment and handle stressful situations, particularly during peak hours.