Management

Key Responsibilities: 1. Team Leadership & Supervision: Lead by example, providing excellent customer service and maintaining Carl's Jr.’s standards for food quality and cleanliness. Supervise and direct the team during shifts, ensuring tasks are completed efficiently and that the restaurant operates smoothly. Assign tasks to team members based on restaurant needs, ensuring proper coverage in all areas (kitchen, front line, and dining area). Provide guidance and support to team members, helping them with any challenges or questions they may have. Monitor employee performance during the shift and provide feedback to improve performance. Maintain a positive, high-energy atmosphere that fosters teamwork and motivates employees to meet operational goals. 2. Customer Service Excellence: Ensure that all customers are greeted promptly and served in a friendly, professional manner. Handle customer complaints and issues efficiently, aiming to resolve concerns and maintain customer satisfaction. Ensure customer orders are prepared correctly and delivered in a timely manner. Oversee the dining area and ensure that it is clean, organized, and meets Carl's Jr.’s standards. 3. Food Preparation & Safety: Ensure food is prepared to Carl's Jr.'s quality standards, ensuring consistency and high-quality service. Supervise kitchen staff to ensure all food is prepared and served according to food safety guidelines. Maintain cleanliness in the kitchen, dining area, and restrooms, following proper sanitation and safety protocols. Monitor inventory levels, ensure products are stocked, and notify management when supplies are low. 4. Cash Handling & Register Operations: Operate cash registers, process transactions, and ensure accuracy in cash handling. Ensure all payments are processed correctly and that team members are trained to handle cash and electronic payments. Maintain an accurate cash drawer and perform daily cash reconciliation at the end of the shift. 5. Training & Development: Assist with the training and development of new team members, ensuring they understand their roles and Carl’s Jr.’s standards. Provide ongoing training and support to current team members, ensuring they remain informed of operational changes, new menu items, and company policies. Encourage team members to develop their skills and promote from within whenever possible. 6. Operational Support: Assist the management team with opening and closing the restaurant, including securing the premises, completing paperwork, and preparing for the next shift. Ensure compliance with all health, safety, and sanitation regulations. Help manage labor and food costs to ensure the restaurant meets its financial targets. Maintain operational standards and ensure the restaurant is always prepared for peak business periods. Skills & Qualifications: Education: High school diploma or equivalent (required). Experience: At least 1-2 years of experience in a customer service or food service role; previous leadership or supervisory experience preferred. Leadership: Strong leadership skills with the ability to motivate, guide, and support team members. Customer Service: Excellent customer service skills, with a focus on providing friendly, prompt service. Communication: Strong communication skills with the ability to effectively interact with employees and customers. Organization: Ability to manage multiple tasks, delegate effectively, and stay organized in a fast-paced environment. Problem-Solving: Ability to identify problems and make decisions quickly to keep operations running smoothly. Flexibility: Willingness to work various shifts, including nights, weekends, and holidays. Physical Demands: Ability to stand and walk for long periods of time during shifts. Ability to lift and carry items up to 50 pounds. Ability to work in a fast-paced environment while managing multiple tasks simultaneously. Ability to work in varying kitchen temperatures and conditions.

Key Responsibilities: 1. Operations Management: Assist the General Manager in overseeing daily restaurant operations, ensuring smooth and efficient service. Maintain and enforce company policies, procedures, and standards for food quality, service, cleanliness, and safety. Ensure all areas of the restaurant are clean and organized, including dining, kitchen, and back-of-house areas. Monitor food preparation to ensure that meals are prepared according to Sbarro’s standards for quality and presentation. Assist in managing restaurant opening and closing procedures. 2. Staff Management & Leadership: Help recruit, train, and onboard new employees, ensuring they are properly trained in their roles and company policies. Supervise and motivate restaurant staff, providing guidance and support during shifts. Delegate tasks effectively to team members, ensuring that work is completed in a timely and efficient manner. Conduct regular performance evaluations and provide feedback to employees to promote growth and improvement. Maintain a positive work environment, fostering teamwork, communication, and collaboration. 3. Customer Service: Ensure a high level of customer satisfaction by monitoring the quality of food, service, and guest experiences. Handle customer complaints and concerns in a professional and timely manner, ensuring issues are resolved to the customer’s satisfaction. Lead by example in delivering exceptional customer service, demonstrating professionalism and a friendly attitude. Monitor customer feedback and implement strategies to improve guest experiences. 4. Financial Management: Assist in managing the restaurant’s budget, including monitoring expenses, labor costs, and food inventory to maximize profitability. Help track sales, expenses, and daily financial records. Assist with payroll processing and ensure that labor costs are within budget. Help with inventory control, including ordering supplies and ingredients, and managing stock to minimize waste. 5. Safety & Compliance: Ensure compliance with all local, state, and federal health and safety regulations, including food handling, sanitation, and workplace safety. Implement and enforce cleaning and food safety procedures for staff. Oversee regular cleaning and maintenance of kitchen equipment and restaurant facilities. 6. Marketing & Promotion: Assist with local marketing efforts and promotions to increase awareness and drive sales. Help execute promotional campaigns and ensure they are well communicated to customers. Support initiatives that attract new customers and retain loyal ones. 7. Reporting & Communication: Regularly report to the General Manager regarding operational issues, staff performance, and financial status. Provide feedback on restaurant performance and recommend strategies for improvement. Maintain open communication with team members to ensure all goals and objectives are clearly understood. Skills & Qualifications: Education: High school diploma or equivalent (required); a degree in hospitality management, business, or related field is preferred. Experience: At least 2-3 years of experience in a supervisory or management role in the food service industry. Leadership Skills: Strong leadership and interpersonal skills, with the ability to motivate and manage a team effectively. Customer Service: Exceptional customer service skills with the ability to handle difficult situations in a calm and professional manner. Financial Acumen: Experience managing budgets, controlling costs, and maximizing profitability. Time Management: Ability to prioritize tasks and manage time effectively in a fast-paced environment. Communication: Strong verbal and written communication skills. Problem-Solving: Ability to think on your feet and make quick, effective decisions. Attention to Detail: High attention to detail in managing operations, food quality, and staff performance. Physical Demands: Ability to stand and walk for long periods of time. Ability to lift up to 50 pounds. Ability to work in a fast-paced, sometimes stressful environment. Ability to work flexible hours, including nights, weekends, and holidays.

Key Responsibilities: 1. Leadership & Supervision: Supervise and manage team members during your shift, ensuring they are performing tasks according to Sbarro's standards. Lead by example in delivering excellent customer service, maintaining food quality, and ensuring a positive, team-oriented atmosphere. Assign tasks to team members, ensuring all areas of the restaurant are covered and operations run smoothly. Provide guidance and support to team members, helping them with challenges or any questions they may have. Monitor and maintain productivity and ensure that team members are working efficiently. Motivate and encourage staff to meet operational goals and deliver high-quality service. 2. Customer Service: Ensure that all customers are greeted promptly and served in a friendly, professional manner. Address customer complaints or concerns, resolving issues quickly to ensure customer satisfaction. Monitor the dining area to ensure customer needs are met, and assist in managing customer flow during busy periods. Maintain the restaurant's standard for guest satisfaction by providing a positive experience for every customer. 3. Food Preparation & Quality Control: Ensure all food items are prepared according to Sbarro’s quality standards and presented attractively. Monitor kitchen staff to ensure food safety, cleanliness, and quality standards are met at all times. Ensure that food prep areas are organized, clean, and stocked with necessary supplies. Assist with food preparation when necessary, ensuring efficiency during peak hours. 4. Cash Handling & Register Operations: Oversee cash register operations and ensure proper cash handling procedures are followed. Ensure all payments are processed accurately, and assist with handling cash, credit, and debit transactions. Maintain an accurate cash drawer, perform daily cash reconciliation, and ensure the register is balanced at the end of each shift. Train team members on cash register operations and best practices. 5. Operational Management: Ensure all restaurant operations are in line with Sbarro’s policies and standards, including cleanliness, food safety, and team performance. Oversee opening and closing procedures for the restaurant, ensuring all duties are completed and the restaurant is secured at the end of the shift. Assist with inventory management, ensuring supplies are stocked and used efficiently. Monitor labor costs, ensuring team members are scheduled appropriately based on customer flow. 6. Training & Development: Assist in training new team members, ensuring they understand the restaurant’s procedures, policies, and quality standards. Provide ongoing coaching and feedback to team members to improve performance and skill sets. Support team members in their professional development and encourage them to grow within the company. 7. Health & Safety Compliance: Ensure the restaurant adheres to all local, state, and federal health and safety regulations. Ensure food safety practices are followed, including proper handling, storage, and sanitation procedures. Monitor the cleanliness of the restaurant, including the kitchen, dining areas, and restrooms. Skills & Qualifications: Education: High school diploma or equivalent (required); some college coursework in hospitality or business is a plus. Experience: At least 1-2 years of experience in the food service industry, with some supervisory or leadership experience preferred. Leadership: Strong leadership skills with the ability to manage and motivate a team in a fast-paced environment. Customer Service: Excellent communication and customer service skills, with a focus on delivering a positive customer experience. Organization: Ability to manage multiple tasks and maintain organization during busy shifts. Problem-Solving: Ability to resolve conflicts and address issues effectively and efficiently. Flexibility: Willingness to work various shifts, including nights, weekends, and holidays. Physical Demands: Ability to stand and walk for extended periods during shifts. Ability to lift and carry up to 50 pounds. Ability to work in a fast-paced environment and handle multiple tasks at once. Ability to work in varying kitchen temperatures, including hot grills and ovens.

Key Responsibilities: 1. Team Leadership & Supervision: Supervise and motivate the team during your shift, ensuring tasks are completed efficiently and to Del Taco’s high standards. Lead by example in providing excellent customer service, maintaining professionalism, and ensuring food quality. Assign tasks to team members based on restaurant needs and priorities, ensuring proper coverage across all areas. Support staff in completing their duties, providing guidance and training as needed. Assist with managing and tracking staff performance during your shift and report any issues to the Assistant Manager or General Manager. 2. Customer Service: Ensure customers are greeted and served promptly, providing a friendly and efficient experience. Handle customer complaints and concerns in a professional and timely manner, ensuring their satisfaction. Maintain high standards of service, ensuring food quality, accuracy, and speed of service. Resolve any customer issues on the spot, and escalate to the manager when necessary. 3. Food Preparation & Safety: Oversee food preparation to ensure quality, accuracy, and adherence to Del Taco’s standards. Ensure that food safety and sanitation guidelines are followed at all times, including proper handling, storage, and cooking of food. Monitor food levels and work with the team to ensure efficient restocking and preparation for peak hours. Help manage kitchen and restaurant cleanliness, ensuring the work area is organized, safe, and sanitary. 4. Cash Handling & Financial Procedures: Ensure accurate cash handling procedures are followed, including operating the cash register, processing payments, and balancing the cash drawer. Help manage labor and inventory costs during your shift by ensuring appropriate staffing and minimizing waste. Assist in tracking sales, managing cash deposits, and ensuring daily financial procedures are completed accurately. 5. Staff Training & Development: Assist with the onboarding and training of new employees, ensuring they are familiar with Del Taco’s procedures and expectations. Provide feedback and coaching to team members, helping them improve performance and develop their skills. Foster a positive work environment by encouraging teamwork and a strong work ethic among team members. 6. Operational Support: Ensure that the restaurant operates efficiently and safely, adhering to all Del Taco policies, procedures, and health and safety regulations. Assist with opening and closing procedures, ensuring the restaurant is properly secured at the end of each shift. Communicate effectively with the management team to ensure that operational goals are met and that issues are addressed in a timely manner. Skills & Qualifications: Education: High school diploma or equivalent (required). Experience: Previous experience in a food service or customer-facing role, with at least 1-2 years of experience in a supervisory role preferred. Leadership: Strong leadership skills with the ability to motivate and guide a team. Customer Service: Excellent communication and customer service skills, with the ability to handle customer concerns and complaints professionally. Organization: Strong organizational skills with the ability to manage multiple tasks at once in a fast-paced environment. Problem-Solving: Ability to address and resolve issues quickly and effectively, ensuring smooth operations. Attention to Detail: Ability to ensure that food quality, cleanliness, and safety standards are met consistently. Teamwork: Ability to work effectively as part of a team and provide support to others when needed. Physical Demands: Ability to stand and walk for extended periods of time during shifts. Ability to lift and carry items up to 50 pounds. Ability to work in a fast-paced, high-pressure environment. Ability to work flexible hours, including nights, weekends, and holidays.

Key Responsibilities: 1. Staff Supervision & Development: Assist in leading and supervising restaurant staff, including cooks, servers, and cashiers, ensuring proper training, motivation, and compliance with KFC standards. Train new employees and provide ongoing coaching to existing team members. Schedule shifts and monitor employee performance, ensuring that tasks are completed efficiently and on time. Assist in performance evaluations and provide constructive feedback to team members to encourage professional development. Promote a positive and team-oriented environment. 2. Customer Service & Satisfaction: Ensure that all customers receive excellent service and experience a positive dining experience. Resolve customer complaints or concerns in a professional and timely manner. Oversee the front-of-house operations, ensuring prompt service and cleanliness. Assist in managing customer interactions, ensuring quality service and satisfaction during peak hours. 3. Operations & Restaurant Performance: Support the management of daily restaurant operations, ensuring smooth flow during peak periods. Help with inventory control, ordering supplies, and maintaining proper stock levels. Monitor food quality and ensure that all food is prepared and served according to KFC’s standards. Ensure adherence to health, safety, and sanitation standards in the kitchen and dining areas. Assist in overseeing cash handling procedures and ensure accurate register operation. 4. Financial Management & Reporting: Help monitor restaurant financial performance, including sales, labor, and food costs. Assist in maintaining budget targets and driving cost efficiencies. Ensure adherence to company policies for cash management, banking, and inventory control. Assist in creating and reviewing reports, identifying opportunities for increased sales or cost reduction. 5. Health & Safety Compliance: Ensure that the restaurant operates in compliance with all local health regulations, safety protocols, and food safety standards. Oversee cleanliness and sanitation procedures in both the kitchen and dining areas, ensuring all equipment and facilities are properly maintained. Conduct safety checks to ensure the restaurant is a safe environment for both employees and customers. Help implement emergency procedures in the event of incidents such as accidents, injuries, or fires. 6. Marketing & Promotions: Assist in the execution of local marketing efforts and promotional campaigns to increase sales and brand awareness. Monitor the success of promotions and make recommendations for future campaigns based on performance and customer feedback. Ensure that restaurant merchandising (menu boards, displays, etc.) is maintained and updated according to KFC standards. 7. Additional Responsibilities: Help with opening and closing the restaurant as needed, ensuring all operational tasks are completed. Step in as the leader when the Restaurant Manager is absent, ensuring smooth operations. Take on additional duties and projects as directed by the Restaurant Manager. Qualifications: Experience: 1-3 years of experience in a supervisory or leadership role in the restaurant or hospitality industry. Previous experience in a fast-food or quick-service restaurant (QSR) environment is preferred. Skills: Strong leadership, organizational, and interpersonal skills. Excellent customer service skills and the ability to handle customer complaints with professionalism. Ability to manage multiple tasks in a fast-paced environment. Ability to train and develop team members to meet company standards. Basic understanding of restaurant financials, including budgeting, labor management, and cost control. Strong communication skills, both verbal and written. Ability to work flexible hours, including nights, weekends, and holidays. Education: High school diploma or equivalent required; Associate's or Bachelor's degree in business, hospitality management, or related field is a plus. Physical Requirements: Ability to stand, walk, and move throughout the restaurant for extended periods. Ability to lift up to 25-30 pounds. Ability to work in a fast-paced environment and handle multiple tasks simultaneously.

1. Leadership & Team Management: Supervise, train, and develop team members to ensure high performance and a positive working environment. Motivate staff to meet sales goals, customer service targets, and food quality standards. Lead by example, providing consistent direction and support to all employees. Delegate daily tasks to ensure the team is functioning efficiently and effectively. Provide on-the-job training, coaching, and feedback to team members to improve job performance. Manage shift scheduling and ensure adequate staffing for peak hours. 2. Customer Service & Satisfaction: Resolve customer complaints or concerns in a professional and prompt manner. Monitor customer service performance, ensuring all team members provide friendly, efficient, and attentive service. Enhance the customer experience by ensuring cleanliness, product quality, and service standards are consistently met. Ensure fast service and address any delays or bottlenecks during busy periods. 3. Food Safety & Quality Control: Ensure food is prepared and presented according to company standards, including proper portion sizes and cooking temperatures. Conduct regular food safety checks to ensure compliance with health and safety regulations. Monitor food preparation areas to maintain cleanliness and hygiene standards. Oversee inventory levels, ordering supplies, and stock rotation to minimize waste. Ensure all food safety and sanitation guidelines are followed. 4. Operational Management: Assist in managing the day-to-day operations of the restaurant, including monitoring sales, costs, and employee performance. Help with inventory control, tracking and ordering food, beverages, and supplies. Conduct regular audits to ensure compliance with operational standards and efficiency goals. Manage cash handling, ensure accuracy of register transactions, and oversee daily cash reconciliation. Supervise opening and closing duties, ensuring that the restaurant is secure and ready for the next day. 5. Financial Oversight: Monitor labor costs, food costs, and sales targets to maintain profitability. Assist in managing the restaurant's budget and financial records. Help ensure that financial reports, including sales reports and labor records, are accurate and up-to-date. Work with the management team to implement cost control measures to increase profitability. 6. Administrative & Reporting Duties: Complete daily operational reports, including sales, employee performance, and any incidents that occurred during the shift. Help maintain employee records, including attendance, performance evaluations, and payroll data. Assist with recruiting, interviewing, and hiring new staff members. Coordinate with other departments (e.g., marketing, district management) for promotions and operational improvements. Brand-Specific Adjustments: KFC: Focus on managing fried chicken preparation and ensuring quality control in the frying process. Oversee staff involved in cooking and serving chicken, ensuring the correct cooking times and seasonings. Emphasis on managing the drive-thru operations and managing the team during busy periods (e.g., lunch/dinner rush). Ensuring compliance with KFC’s proprietary recipes and standards. Sbarro: A focus on managing pizza preparation including handling the pizza oven, dough preparation, and ensuring food consistency. Oversee the preparation of pasta dishes and other Italian menu items, ensuring proper portion sizes and taste. Coordinate kitchen staff for quick and efficient handling of large orders, especially during peak hours. Supervise front-of-house operations, ensuring smooth customer flow, especially in self-service or counter service settings. Del Taco: Focus on managing Mexican fast food preparation including tacos, burritos, quesadillas, and other menu items. Supervise staff to ensure consistency in burrito and taco assembly, maintaining product standards. Oversee the drive-thru and counter service, ensuring speed and accuracy in a high-volume environment. Manage the preparation of salsas, sauces, and fresh ingredients, and ensure they meet the brand’s standards. Emphasis on cross-training staff in both kitchen duties and customer-facing roles to maintain operational efficiency. Skills and Qualifications for Assistant Manager: Experience: Prior experience in the fast-food or quick-service restaurant (QSR) industry, particularly in a supervisory or leadership role, is preferred. Leadership Skills: Ability to lead, motivate, and manage a team effectively. Customer Service Focus: Strong commitment to customer satisfaction and the ability to address concerns or issues effectively. Communication: Excellent verbal communication skills to interact with customers, staff, and management. Organizational Skills: Ability to multitask, manage time effectively, and handle the administrative responsibilities associated with the role. Problem-Solving: Quick decision-making skills, especially during peak times or challenging customer situations. Food Safety Knowledge: Familiarity with food safety regulations and best practices in the kitchen. Financial Acumen: Understanding of how to control costs (labor, food) and ensure profitability. Physical Requirements: Ability to stand for long periods and handle tasks that may require lifting (up to 50 pounds) and bending. Comfortable working in a fast-paced, sometimes high-pressure environment. Ability to manage a team while maintaining a positive and calm demeanor.