Assistant General Manager (KFC)

Key Responsibilities: 1. Team Leadership & Supervision: Lead by example, providing excellent customer service and maintaining Carl's Jr.’s standards for food quality and cleanliness. Supervise and direct the team during shifts, ensuring tasks are completed efficiently and that the restaurant operates smoothly. Assign tasks to team members based on restaurant needs, ensuring proper coverage in all areas (kitchen, front line, and dining area). Provide guidance and support to team members, helping them with any challenges or questions they may have. Monitor employee performance during the shift and provide feedback to improve performance. Maintain a positive, high-energy atmosphere that fosters teamwork and motivates employees to meet operational goals. 2. Customer Service Excellence: Ensure that all customers are greeted promptly and served in a friendly, professional manner. Handle customer complaints and issues efficiently, aiming to resolve concerns and maintain customer satisfaction. Ensure customer orders are prepared correctly and delivered in a timely manner. Oversee the dining area and ensure that it is clean, organized, and meets Carl's Jr.’s standards. 3. Food Preparation & Safety: Ensure food is prepared to Carl's Jr.'s quality standards, ensuring consistency and high-quality service. Supervise kitchen staff to ensure all food is prepared and served according to food safety guidelines. Maintain cleanliness in the kitchen, dining area, and restrooms, following proper sanitation and safety protocols. Monitor inventory levels, ensure products are stocked, and notify management when supplies are low. 4. Cash Handling & Register Operations: Operate cash registers, process transactions, and ensure accuracy in cash handling. Ensure all payments are processed correctly and that team members are trained to handle cash and electronic payments. Maintain an accurate cash drawer and perform daily cash reconciliation at the end of the shift. 5. Training & Development: Assist with the training and development of new team members, ensuring they understand their roles and Carl’s Jr.’s standards. Provide ongoing training and support to current team members, ensuring they remain informed of operational changes, new menu items, and company policies. Encourage team members to develop their skills and promote from within whenever possible. 6. Operational Support: Assist the management team with opening and closing the restaurant, including securing the premises, completing paperwork, and preparing for the next shift. Ensure compliance with all health, safety, and sanitation regulations. Help manage labor and food costs to ensure the restaurant meets its financial targets. Maintain operational standards and ensure the restaurant is always prepared for peak business periods. Skills & Qualifications: Education: High school diploma or equivalent (required). Experience: At least 1-2 years of experience in a customer service or food service role; previous leadership or supervisory experience preferred. Leadership: Strong leadership skills with the ability to motivate, guide, and support team members. Customer Service: Excellent customer service skills, with a focus on providing friendly, prompt service. Communication: Strong communication skills with the ability to effectively interact with employees and customers. Organization: Ability to manage multiple tasks, delegate effectively, and stay organized in a fast-paced environment. Problem-Solving: Ability to identify problems and make decisions quickly to keep operations running smoothly. Flexibility: Willingness to work various shifts, including nights, weekends, and holidays. Physical Demands: Ability to stand and walk for long periods of time during shifts. Ability to lift and carry items up to 50 pounds. Ability to work in a fast-paced environment while managing multiple tasks simultaneously. Ability to work in varying kitchen temperatures and conditions.

White Hills, AZ, USA

Negotiable Salary

Workable

Assistant General Manager (Sbarro)

Key Responsibilities: 1. Operations Management: Assist the General Manager in overseeing daily restaurant operations, ensuring smooth and efficient service. Maintain and enforce company policies, procedures, and standards for food quality, service, cleanliness, and safety. Ensure all areas of the restaurant are clean and organized, including dining, kitchen, and back-of-house areas. Monitor food preparation to ensure that meals are prepared according to Sbarro’s standards for quality and presentation. Assist in managing restaurant opening and closing procedures. 2. Staff Management & Leadership: Help recruit, train, and onboard new employees, ensuring they are properly trained in their roles and company policies. Supervise and motivate restaurant staff, providing guidance and support during shifts. Delegate tasks effectively to team members, ensuring that work is completed in a timely and efficient manner. Conduct regular performance evaluations and provide feedback to employees to promote growth and improvement. Maintain a positive work environment, fostering teamwork, communication, and collaboration. 3. Customer Service: Ensure a high level of customer satisfaction by monitoring the quality of food, service, and guest experiences. Handle customer complaints and concerns in a professional and timely manner, ensuring issues are resolved to the customer’s satisfaction. Lead by example in delivering exceptional customer service, demonstrating professionalism and a friendly attitude. Monitor customer feedback and implement strategies to improve guest experiences. 4. Financial Management: Assist in managing the restaurant’s budget, including monitoring expenses, labor costs, and food inventory to maximize profitability. Help track sales, expenses, and daily financial records. Assist with payroll processing and ensure that labor costs are within budget. Help with inventory control, including ordering supplies and ingredients, and managing stock to minimize waste. 5. Safety & Compliance: Ensure compliance with all local, state, and federal health and safety regulations, including food handling, sanitation, and workplace safety. Implement and enforce cleaning and food safety procedures for staff. Oversee regular cleaning and maintenance of kitchen equipment and restaurant facilities. 6. Marketing & Promotion: Assist with local marketing efforts and promotions to increase awareness and drive sales. Help execute promotional campaigns and ensure they are well communicated to customers. Support initiatives that attract new customers and retain loyal ones. 7. Reporting & Communication: Regularly report to the General Manager regarding operational issues, staff performance, and financial status. Provide feedback on restaurant performance and recommend strategies for improvement. Maintain open communication with team members to ensure all goals and objectives are clearly understood. Skills & Qualifications: Education: High school diploma or equivalent (required); a degree in hospitality management, business, or related field is preferred. Experience: At least 2-3 years of experience in a supervisory or management role in the food service industry. Leadership Skills: Strong leadership and interpersonal skills, with the ability to motivate and manage a team effectively. Customer Service: Exceptional customer service skills with the ability to handle difficult situations in a calm and professional manner. Financial Acumen: Experience managing budgets, controlling costs, and maximizing profitability. Time Management: Ability to prioritize tasks and manage time effectively in a fast-paced environment. Communication: Strong verbal and written communication skills. Problem-Solving: Ability to think on your feet and make quick, effective decisions. Attention to Detail: High attention to detail in managing operations, food quality, and staff performance. Physical Demands: Ability to stand and walk for long periods of time. Ability to lift up to 50 pounds. Ability to work in a fast-paced, sometimes stressful environment. Ability to work flexible hours, including nights, weekends, and holidays.

Littlefield, AZ 86432, USA

Negotiable Salary

Workable

Shift Lead (Sbarro)

Key Responsibilities: 1. Leadership & Supervision: Supervise and manage team members during your shift, ensuring they are performing tasks according to Sbarro's standards. Lead by example in delivering excellent customer service, maintaining food quality, and ensuring a positive, team-oriented atmosphere. Assign tasks to team members, ensuring all areas of the restaurant are covered and operations run smoothly. Provide guidance and support to team members, helping them with challenges or any questions they may have. Monitor and maintain productivity and ensure that team members are working efficiently. Motivate and encourage staff to meet operational goals and deliver high-quality service. 2. Customer Service: Ensure that all customers are greeted promptly and served in a friendly, professional manner. Address customer complaints or concerns, resolving issues quickly to ensure customer satisfaction. Monitor the dining area to ensure customer needs are met, and assist in managing customer flow during busy periods. Maintain the restaurant's standard for guest satisfaction by providing a positive experience for every customer. 3. Food Preparation & Quality Control: Ensure all food items are prepared according to Sbarro’s quality standards and presented attractively. Monitor kitchen staff to ensure food safety, cleanliness, and quality standards are met at all times. Ensure that food prep areas are organized, clean, and stocked with necessary supplies. Assist with food preparation when necessary, ensuring efficiency during peak hours. 4. Cash Handling & Register Operations: Oversee cash register operations and ensure proper cash handling procedures are followed. Ensure all payments are processed accurately, and assist with handling cash, credit, and debit transactions. Maintain an accurate cash drawer, perform daily cash reconciliation, and ensure the register is balanced at the end of each shift. Train team members on cash register operations and best practices. 5. Operational Management: Ensure all restaurant operations are in line with Sbarro’s policies and standards, including cleanliness, food safety, and team performance. Oversee opening and closing procedures for the restaurant, ensuring all duties are completed and the restaurant is secured at the end of the shift. Assist with inventory management, ensuring supplies are stocked and used efficiently. Monitor labor costs, ensuring team members are scheduled appropriately based on customer flow. 6. Training & Development: Assist in training new team members, ensuring they understand the restaurant’s procedures, policies, and quality standards. Provide ongoing coaching and feedback to team members to improve performance and skill sets. Support team members in their professional development and encourage them to grow within the company. 7. Health & Safety Compliance: Ensure the restaurant adheres to all local, state, and federal health and safety regulations. Ensure food safety practices are followed, including proper handling, storage, and sanitation procedures. Monitor the cleanliness of the restaurant, including the kitchen, dining areas, and restrooms. Skills & Qualifications: Education: High school diploma or equivalent (required); some college coursework in hospitality or business is a plus. Experience: At least 1-2 years of experience in the food service industry, with some supervisory or leadership experience preferred. Leadership: Strong leadership skills with the ability to manage and motivate a team in a fast-paced environment. Customer Service: Excellent communication and customer service skills, with a focus on delivering a positive customer experience. Organization: Ability to manage multiple tasks and maintain organization during busy shifts. Problem-Solving: Ability to resolve conflicts and address issues effectively and efficiently. Flexibility: Willingness to work various shifts, including nights, weekends, and holidays. Physical Demands: Ability to stand and walk for extended periods during shifts. Ability to lift and carry up to 50 pounds. Ability to work in a fast-paced environment and handle multiple tasks at once. Ability to work in varying kitchen temperatures, including hot grills and ovens.

White Hills, AZ, USA

Negotiable Salary

Assistant General Manager (KFC)

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