Cloud Support Engineer

POSITION SUMMARY: This position shares the responsibility of maintaining the multimedia and audiovisual equipment installed in university classrooms and teaching spaces, meeting rooms, office locations, and public presentation venues. This includes preventative maintenance work as scheduled, maintenance of equipment (break/fix) and some installation work as required. This position will also be responsible for videotaping classes or events on campus as scheduled. Some overtime is required in this position, as well as the need to work alternate shifts when needed. RESPONSIBILITIES: Provide technical service and support to classrooms and meeting spaces equipped with AV Media systems Answer phone calls from classroom spaces and provide remote assistance as possible Dispatch to classroom spaces to provide immediate onsite service as required Document service issues and problem resolutions in the service workflow system Accomplish preventative maintenance tasks as assigned, usually twice per year Installation of equipment as needed, Projectors, LCD panels, rack equipment such a, Switchers Some responsibilities associated with configuration of computers in order to project properly, both PC and Mac System Commissioning and Training/Instruction in the use of the MM and AV equipment Perform final testing and commissioning of newly installed systems, including the shared responsibility for developing training materials This position will be responsible for training faculty and staff members on the proper use of the systems installed in classrooms and meeting spaces; this includes projection systems, the use of AV control systems, video conferencing and/or Skype, and some lecture capture. Videographer services and general event support Videotaping services as requested, class lectures, seminars, events during the regular academic day, as well as after hours Timely processing of the video as required to provide the requested format/copies for the customer Set up / take down of equipment in support of events, including Board of Trustees meetings. QUALIFICATIONS: Thorough knowledge of the operation of multimedia and a/v system equipment, including: Projectors and/or LCD panels Room sound systems (Playback and Live Audio) Media playback AV Control systems (AMX and Crestron) Video Switching Good computer skills; configuration settings, extending displays to projector, etc. (Microsoft Windows and MacOS) Ability to analyze and solve complex problems, troubleshooting equipment failures Ability to perform under limited supervision. Independent problem-solving ability is critical Ability to perform in stressful situations while supporting events with several moving pieces Excellent interpersonal, analytical, problem solving, organizational, and communication skills Familiar with the basic use of NLE (Non-Linear Editing) systems; preferably Final Cut Familiar audio systems: mixing consoles (analog and digital); wireless microphones Required: Must have a valid Driver's License and be able to produce a driving record with a minimum of 3 years of driving history in good standing EDUCATION & EXPERIENCE: High School diploma or equivalent Some college or professional trade training in electronics or audiovisual systems preferred 2+ years of technical service responsibilities associated with multimedia and/or a/v systems WORK HOURS: Full-time, non-exempt position Monday - Friday, 11:00 a.m. - 7:30 p.m.; 7.75 hrs./day; 38.75 hrs./week SALARY STRUCTURE: Pay Grade 5 (Hiring Range $19.72 to $26.13 per hour)

BlueFlag is seeking an ambitious, senior-level Cloud Solutions Architect specializing in Azure to join our dynamic team. This opportunity is remote. As a key player in our cloud infrastructure initiatives, you'll have the opportunity to architect, implement, and optimize cloud solutions for large enterprise environments, including a cutting-edge data and analytics platform for the Department of Veterans Affairs. What You'll Do Lead cloud architecture design and solutioning for a large data and analytics platform, with emphasis on Azure-based services including Azure Databricks, Synapse Analytics, Azure Data Factory, Azure Data Lake Storage Gen2, Azure Kubernetes Service, and Azure Cognitive/ML Services. Drive the migration of large, complex workloads from the legacy warehouses and on-premises VA systems into the cloud-based platform, ensuring security, compliance, and performance optimization. Architect data ingestion, processing, and integration patterns using batch, near-real-time (GoldenGate), streaming (Event Hubs), SFTP, and API-based ingestion methods. Support data preparation, wrangling, transformation, enrichment, normalization, and integration pipelines leveraging Databricks, Synapse, and Starburst. Define and implement solution accelerators (e.g., Databricks notebooks, ingestion patterns, reporting and ML workspace templates) to support repeatable, scalable implementations across workstreams. Partner with customer success teams to support onboarding of VA customers, including migration of workgroups with extensive and complex VM/application footprints. Provide architectural guidance for system-to-system integrations using APIs, SHIR (Self-Hosted Integration Runtime), and various API frameworks. Ensure Identity and Access Management (IAM) and Role-Based Access Control (RBAC) models are consistently applied across Azure Entra (Active Directory), service principals, managed identities, and data lake ACLs. Work closely with platform engineers, data governance engineers, data management engineers, and application development teams to design, review, and improve deployment patterns. Align architecture decisions with VA security and compliance requirements, including FISMA, NIST 800-53, FIPS 199/200, VA Handbook 6500, and the VA Authority to Operate (ATO) boundary constraints. Provide architectural input into platform roadmap planning, ensuring that DevOps, initiatives, and customer projects are aligned with VA’s strategic priorities and capacity planning processes. Document all solution architectures in the platform's unified architecture framework within Confluence, ensuring traceability across enterprise, platform, data, integration, and consumption layers. Mentor engineers, data scientists, and other technical staff in cloud-native architecture best practices, automation, and data product development. Research and evaluate emerging cloud technology trends and best practices to enhance company offerings. Why Join BlueFlag At BlueFlag, we're passionate about leveraging cutting-edge technology to make a real difference. You'll be at the forefront of cloud innovation, working on projects that directly impact people's lives. We offer a high-growth, entrepreneurial environment that values fresh ideas and authentic teamwork. If you're ready to take your cloud engineering career to new heights and contribute to meaningful projects that push the boundaries of technology, we want to hear from you. Join BlueFlag and be part of a team that's shaping the future of cloud solutions! Requirements Education & Experience Bachelor’s degree in Computer Science, Information Systems, or related field. 8+ years of experience in cloud architecture, with at least 5 years focused on Microsoft Azure. Demonstrated experience leading large-scale cloud migration projects, including VM and application migrations from on-premises environments to Azure. Proven expertise in data engineering and analytics workloads, with hands-on experience in: Azure Databricks (data processing, ML pipelines, advanced analytics) Azure Synapse Analytics (SQL Pools, big data analytics, enterprise data warehouse) Azure Data Factory and Event Hubs (batch, near real-time, and streaming ingestion) Azure Data Lake Storage Gen2, Neo4J, and SQL databases Technical Skills Strong background in cloud-native solution architecture within multi-cloud environments (Azure Gov, AWS). Experience with infrastructure-as-code (Terraform, GitHub Actions) for provisioning and deployment automation. Deep understanding of data governance frameworks (Collibra, Immuta for ABAC, RBAC group models in Azure Entra). Knowledge of system security and compliance requirements in a federal environment, including NIST 800-53, FISMA, FedRAMP High, and VA Handbook 6500. Familiarity with disaster recovery, system integrity, and secure communications controls (e.g., Contingency Planning, System and Information Integrity, System and Communications Protection SOPs). Professional Skills Experience leading cross-functional teams (architecture, DevOps, data governance, application development) in a program environment. Strong client engagement skills, with ability to work directly with VA stakeholders, data providers, and consumers to translate business needs into technical solutions. Proven ability to design scalable, secure, and compliant data and analytics solutions that align with organizational strategy and regulatory requirements. Excellent communication skills to support stakeholder engagement, intake processes, and solution handoffs. Certifications (preferred) Microsoft Certified: Azure Solutions Architect Expert Microsoft Certified: Azure Data Engineer Associate or Azure Data Scientist Associate Experience with Azure security certifications (e.g., SC-100, SC-200) is a plus US Citizen: Must be a citizen of the United States. Security Clearance: Must be able to obtain a public trust clearance. Must be eligible to work in the United States. Benefits Competitive salary Generous annual leave and paid holidays Comprehensive group health and dental plans 401(k) with company match Life insurance and AD&D coverage Ongoing training and professional development opportunities

Scope of work We are seeking a highly skilled Desktop Support engineer to support users in the Miami office. This role requires good background in IT systems, as well as hands-on experience with laptops, and user support. This role requires a proactive and professional individual with strong troubleshooting skills, excellent communication, and the ability to work in a fast-paced, high-pressure environment. The successful candidate will ensure the seamless operation of IT services. Key Responsibilities / Accountabilities · 1st - 2nd line IT desktop and remote support to global office employees, primarily in the Miami location · VIP user support to senior management · Managing tickets via service management tool ServiceNow ITSM · Advanced troubleshooting and root cause analysis · Liaising with and delegating tasks to relevant teams for escalation · Mobile device support Apple & Android · Assisting the Desktop Team Lead with escalations · Active Directory Users and Computer administration · Responding to and resolving hardware-related warranty support tickets in accordance with vendor guidelines · MAC OS X support · Set-Up of new joiner equipment · Maintain accurate records of assets and deployment activities. · Assist with user training and documentation where necessary. · Collaborate with the EUC and Service Desk teams to ensure seamless user experience. · Provisioning and configuring laptops for end users using Microsoft AutoPilot, ensuring devices are built to company standards · Participate in ad-hoc support requests, Desk moves, Desk side support · Supporting the business core hours 8 am to 6 pm rota basis (Mon-Fri) - On-site Only (No Remote) Schedule · Monday, Oct 13, 2025 · Starting at 8:00 AM

Lead the strategic design and implementation of enterprise IT architecture that support national defense missions Shape the technological foundation of a next-generation network infrastructure and digital services Drive the strategic evolution of the IT network architectures to support digital advancements, cloud-native solutions, and customer-centric platforms Lead a team of architects to deliver innovative, scalable, and secure systems that position the organization at the forefront of the telecom industry Develop and maintain enterprise architecture frameworks to support mission-critical systems, including command and control, cybersecurity, and cloud-based platforms Design and implement an enterprise architecture framework that supports scalable cloud-native solutions, AI-driven platforms, and microservices architectures Collaborate with senior DoD leadership, military stakeholders, and inter-agency partners to align IT architectures with national security objectives Evaluate and integrate emerging technologies (e.g., AI/ML, zero-trust architecture, quantum-resistant cryptography) to maintain technological superiority Establish governance frameworks to ensure compliance with federal regulations (e.g., NIST 800-53, FISMA) and DoD cybersecurity standards Develop and maintain the enterprise architecture framework, including technology roadmaps, standards, and governance processes to guide IT investments and initiatives Oversee the evaluation, selection, and integration of emerging technologies, ensuring they align with industry trends and best practices Lead architecture reviews, audits, and optimization efforts to maintain a resilient and future-proof IT infrastructure Lead ITSM initiatives (ITIL-based) to optimize service delivery, including incident management, change management, and service continuity for high-availability systems Communicate complex architectural strategies to non-technical stakeholders, including senior military officials, interagency partners, and external contractors Supervise and mentor a team of architects and engineers to foster innovation and ensure alignment with DoD’s mission-driver culture Other duties as assigned Requirements Education/Training:  Bachelor’s Degree in relevant engineering or science discipline required Master’s Degree preferred ITIL v4 Foundation Certification preferred ITIL Strategic Leader Certification preferred DoDAF Certification (DoD Architecture Framework) preferred Certified Enterprise Architect (CEA) – FEAC Institute preferred Experience: 16+ years of professional experience in progressive IT Architecture 5+ years in a Chief Architect or equivalent role within a large-scale enterprise environment Proven industry experience in a chief architect role, demonstrating successful leadership of architecture teams and delivery of high-impact projects in and across multiple enterprise sectors such as Department of Defense, Public Sector, Commercial Broad technical expertise across multiple domains, including cloud computing (AWS, Azure, Google Cloud), cybersecurity, data analytics, AI/ML, DevOps, and enterprise software systems Proven experience designing architectures for large-scale enterprise systems, including cloud migrations and digital transformation projects In-depth understanding of IT service management (ITSM) frameworks and of ITIL framework and best practices, including incident management, problem management, change management, and service release management Experience leading and mentoring technical teams Security: Must be a US citizen Candidate must be in possession of a minimum DoD issued Secret Clearance and eligibility for TS/SCI Candidates with active current TS/SCI preferred Physical Requirements: Able to occasionally reach with hands and arms Prolonged periods of computer screen use, while sitting or standing at a desk Adhere to safety protocols when in work areas requiring use of PPE (e.g. eyewear, gloves, masks, hearing protection, steel toed shoes, etc.) Able to safely lift and carry up to 20 pounds at a time Benefits Health Care Plan (Medical, Dental & Vision) Retirement Plan (401k, IRA) Life Insurance (Basic, Voluntary & AD&D) Paid Time Off (Vacation, Sick & Public Holidays) Short Term & Long Term Disability Training & Development Wellness Resources Salary: $180,000.00 - 220,000.00 Salary rates for this position are competitive and commensurate with experience and industry standards. We offer a comprehensive benefits package that may include health insurance, paid time off, and retirement savings options.

POSITION SUMMARY: Reporting to the Director of Enrollment and Student CRM Systems, the Systems Administration and User Support Specialist play a key role in advancing the effective use and ongoing evolution of the University's Technolutions Slate CRM platform across multiple databases. The specialist serves as both a frontline resource and a subject matter expert for Slate users across campus, guiding adoption through training, documentation, and collaborative problem-solving. In addition to supporting end users, the specialist develops and maintains core CRM functionality (including forms, events, and communication tools), contributes to the design and enhancement of data structures, workflows, applications, portals, integrations, and related components, and ensures data integrity through auditing and resolution efforts. The specialist also partners on cross-functional projects to optimize CRM capabilities for institutional goals, manages testing and quality assurance processes, and oversees team and project productivity practices to support effective collaboration and alignment across university priorities. JOB DUTIES/RESPONSIBILITIES: System Configuration, Development, and Customization (40%) Develop communication campaigns, forms, and events/templates in support of core processes and workflows for units across campus. Support and monitor constituency usage of communication, form, and event tools. Customize the CRM configuration in Slate to meet the unique needs of different offices/departments. Assist in development of Slate data structures, workflows, applications, automations, portals, and related infrastructure to support operational requirements and streamline processes for offices across campus. Build and configure application and form processes in Slate (including infrastructure for supporting materials, recommendations/references, checklists, and other processing needs). Build complex, multi-stage workflows to streamline and automate business processes; assist in implementation of appropriate permission settings and access controls, ensuring data security and maintaining compliance. Create and maintain portals for student, staff, and faculty end users, providing secure and personalized access to relevant information, forms, and applications. Stay up to date with industry best practices and technological advancements, exploring opportunities to leverage new features and functionalities of the Slate system. User Training and Support (30%) Create and maintain comprehensive documentation of system configurations, workflows, and user guides to facilitate knowledge sharing and support users. Develop and deliver training programs and materials to educate users on optimized system usage, new features, and best practices. Develop and implement innovative solutions for managing, maintaining, and sharing documentation, training, and instruction materials; conceptualize, design, and/or develop tools and applications to provide robust and user-friendly support resources. Troubleshoot and diagnose user-reported problems, identify and implement solutions, and triage problems to other ESCRMS process owners or Technolutions support as necessary; guide power users in understanding and troubleshooting problems independently. Develop and manage user assistance processes and tools, ensuring rapid and optimal resolution of requests for assistance while optimizing ESCRMS team bandwidth; manage productivity tools (e.g. Airtable, Slack) for use by Slate constituents across campus. Serve as a subject matter expert in Slate administration; develop, train, and guide Slate users across campus; support individual offices in their day-to-day adoption of Slate functionality. System Administration and Maintenance (20%) Develop tools and practices for auditing data in Slate to maintain data integrity. Develop tools for monitoring user adherence to system requirements and best practices, and for automating alert and mitigation notifications. Investigate and resolve system issues, including errors for imports/exports and integrations between systems, and data discrepancies. Assist Slate users with matching and duplication issues in data imports. Assist in design and implementation of system integrations, developing import/export processes in Slate and ensuring seamless and secure data flow between Slate and other applications. ESCRMS Team Management and Process/Tool Development (10%) Continuously evaluate existing team processes and identify areas for improvement. Develop and implement innovative solutions to enhance team productivity and efficiency; manage team productivity tools and practices (e.g. Airtable, Slack). Conceptualize, design, and build tools and applications to support the team's operations; utilize technical skills to create solutions that optimize team performance and decision-making processes; stay up to date with technological advancements and suggest relevant tools to enhance team collaboration. Prepare requests for operating budget; reconcile expenditures, process financial transactions and audit monthly budget reports. CONTACTS: Frequent interaction with Slate users, program managers, and stakeholders across campus. Occasional collaboration with Enterprise Applications (IS), campus data stewards, VP for Enrollment Management, VP for Planning and Policy, University Communications, and Technolutions staff. Occasional contact with vendors providing consulting or development services. WORKING CONDITIONS/PHYSICAL EFFORT: Majority of work is completed at two-monitor workstation and requires one to work from computer full-time. Remote work may be considered. QUALIFICATIONS: Knowledge, skills & ability: Advanced knowledge of relational database (CRM) configuration and management. Strong analytical, research, critical thinking, and creative problem-solving skills, including the ability to identify, analyze, and resolve complex problems. Strong attention to detail and demonstrated ability to audit data, map processes, and organize/synthesize information from disparate sources. Demonstrated ability to balance multiple projects and tasks and to adapt in a fast-paced, ever-changing environment. Demonstrated ability to learn new systems, procedures, and processes quickly and independently. Excellent interpersonal and communication skills, and the ability to build and maintain strong relationships with Slate users and teams across campus. Demonstrated ability to create system/process documentation, develop training materials/plans, and train users. Proficiency in Microsoft suite of products. Knowledge of student information systems (SIS) preferred. Thorough understanding of FERPA and compliance; demonstrated ability to handle highly confidential information. EDUCATION & EXPERIENCE: Bachelor's degree required. Prior higher education experience preferred. 3-5 years of experience working in CRM/relational database systems required. Experience in reporting, UX/UI design, and/or web development preferred. WORK HOURS: Full-time; Exempt Monday-Friday 8:30AM-5:00pm PAY STRUCTURE: Pay Grade 6 (Hiring range $47,154 to $62,483 annually)

POSITION SUMMARY: Reporting to the Director of Enrollment and Student CRM Systems, the Systems Administration and User Support Specialist play a key role in advancing the effective use and ongoing evolution of the University's Technolutions Slate CRM platform across multiple databases. The specialist serves as both a frontline resource and a subject matter expert for Slate users across campus, guiding adoption through training, documentation, and collaborative problem-solving. In addition to supporting end users, the specialist develops and maintains core CRM functionality (including forms, events, and communication tools), contributes to the design and enhancement of data structures, workflows, applications, portals, integrations, and related components, and ensures data integrity through auditing and resolution efforts. The specialist also partners on cross-functional projects to optimize CRM capabilities for institutional goals, manages testing and quality assurance processes, and oversees team and project productivity practices to support effective collaboration and alignment across university priorities. JOB DUTIES/RESPONSIBILITIES: System Configuration, Development, and Customization (40%) Develop communication campaigns, forms, and events/templates in support of core processes and workflows for units across campus. Support and monitor constituency usage of communication, form, and event tools. Customize the CRM configuration in Slate to meet the unique needs of different offices/departments. Assist in development of Slate data structures, workflows, applications, automations, portals, and related infrastructure to support operational requirements and streamline processes for offices across campus. Build and configure application and form processes in Slate (including infrastructure for supporting materials, recommendations/references, checklists, and other processing needs). Build complex, multi-stage workflows to streamline and automate business processes; assist in implementation of appropriate permission settings and access controls, ensuring data security and maintaining compliance. Create and maintain portals for student, staff, and faculty end users, providing secure and personalized access to relevant information, forms, and applications. Stay up to date with industry best practices and technological advancements, exploring opportunities to leverage new features and functionalities of the Slate system. User Training and Support (30%) Create and maintain comprehensive documentation of system configurations, workflows, and user guides to facilitate knowledge sharing and support users. Develop and deliver training programs and materials to educate users on optimized system usage, new features, and best practices. Develop and implement innovative solutions for managing, maintaining, and sharing documentation, training, and instruction materials; conceptualize, design, and/or develop tools and applications to provide robust and user-friendly support resources. Troubleshoot and diagnose user-reported problems, identify and implement solutions, and triage problems to other ESCRMS process owners or Technolutions support as necessary; guide power users in understanding and troubleshooting problems independently. Develop and manage user assistance processes and tools, ensuring rapid and optimal resolution of requests for assistance while optimizing ESCRMS team bandwidth; manage productivity tools (e.g. Airtable, Slack) for use by Slate constituents across campus. Serve as a subject matter expert in Slate administration; develop, train, and guide Slate users across campus; support individual offices in their day-to-day adoption of Slate functionality. System Administration and Maintenance (20%) Develop tools and practices for auditing data in Slate to maintain data integrity. Develop tools for monitoring user adherence to system requirements and best practices, and for automating alert and mitigation notifications. Investigate and resolve system issues, including errors for imports/exports and integrations between systems, and data discrepancies. Assist Slate users with matching and duplication issues in data imports. Assist in design and implementation of system integrations, developing import/export processes in Slate and ensuring seamless and secure data flow between Slate and other applications. ESCRMS Team Management and Process/Tool Development (10%) Continuously evaluate existing team processes and identify areas for improvement. Develop and implement innovative solutions to enhance team productivity and efficiency; manage team productivity tools and practices (e.g. Airtable, Slack). Conceptualize, design, and build tools and applications to support the team's operations; utilize technical skills to create solutions that optimize team performance and decision-making processes; stay up to date with technological advancements and suggest relevant tools to enhance team collaboration. Prepare requests for operating budget; reconcile expenditures, process financial transactions and audit monthly budget reports. CONTACTS: Frequent interaction with Slate users, program managers, and stakeholders across campus. Occasional collaboration with Enterprise Applications (IS), campus data stewards, VP for Enrollment Management, VP for Planning and Policy, University Communications, and Technolutions staff. Occasional contact with vendors providing consulting or development services. WORKING CONDITIONS/PHYSICAL EFFORT: Majority of work is completed at two-monitor workstation and requires one to work from computer full-time. Remote work may be considered. QUALIFICATIONS: Knowledge, skills & ability: Advanced knowledge of relational database (CRM) configuration and management. Strong analytical, research, critical thinking, and creative problem-solving skills, including the ability to identify, analyze, and resolve complex problems. Strong attention to detail and demonstrated ability to audit data, map processes, and organize/synthesize information from disparate sources. Demonstrated ability to balance multiple projects and tasks and to adapt in a fast-paced, ever-changing environment. Demonstrated ability to learn new systems, procedures, and processes quickly and independently. Excellent interpersonal and communication skills, and the ability to build and maintain strong relationships with Slate users and teams across campus. Demonstrated ability to create system/process documentation, develop training materials/plans, and train users. Proficiency in Microsoft suite of products. Knowledge of student information systems (SIS) preferred. Thorough understanding of FERPA and compliance; demonstrated ability to handle highly confidential information. EDUCATION & EXPERIENCE: Bachelor's degree required. Prior higher education experience preferred. 3-5 years of experience working in CRM/relational database systems required. Experience in reporting, UX/UI design, and/or web development preferred. WORK HOURS: Full-time; Non-exempt Monday-Friday 8:30AM-5:00pm PAY STRUCTURE: Pay Grade 6 (Hiring range $47,154 to $62,483 annually)